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SPRING 2016
Copyright © 2012 Cornerstone Publishing Group, Inc.
RTC
www.RTC.coop
Headquarters:
24 Main Street North
Parshall ND 58770
Monday – Friday 8:00 a.m. – 5:00 p.m.
New Town Office:
202 College Drive
New Town ND 58763
Monday – Friday 8:30 – 11:30 a.m.,
12:30 – 4:30 p.m.
Watford City Office:
601 14th St SW
Watford City ND 58854
Monday – Friday 8:30 a.m. – 4:30 p.m.
Mailing Address:
RTC
PO Box 68
Parshall ND 58770-0068
Business Office:
0811 (Toll-free within RTC Exchanges)
701.862.3115
888.862.3115
Fax: 701.862.3008
Email:
rtc@restel.comPublication Contacts:
Shannon Stafslien, Marketing Manager
CEO/General Manager:
Shane D. Hart
Directors & Officers:
Jeanette Hoff, President
Barbara Steinmetz, Vice President
Jennifer Sorenson, Secretary/Treasurer
Paul Wisness, Director
Terry Wilber, Director
Marlyn Froseth, Director
Jared Eagle, Director
Glenn Schreiner, Director
Alicia Brenna, Attorney
RTC is an equal opportunity
employer and provider
Copyright© 2016 by Reservation
Telephone Cooperative and
Cornerstone Publishing Group, Inc.
SPR
16
Communicator
Business
Quality customer service can mean the difference
between a good company and a great one.
No matter what
kinds of products or services you provide, when you create an excellent “customer
experience” you can’t go wrong. This issue of
Business Communicator
looks at ways
to take your customer service one step further.
On page 3, we explore how you can
Increase Your Internet Speed to Increase
Productivity
. When customers have to wait on the phone for you to find informa-
tion, or you can’t have video conferences with clients in other states because your
connection is too slow, it’s time to think about an upgrade.
The Business Spotlight on page 4 features
Rensch Chevrolet Buick
, which has built
its success and its reputation on good, old-fashioned personalized service and the
Golden Rule. The dealership uses fast internet service from RTC to quickly get parts
and buy cars for customers.
You’ll find another way to treat your customers well on page 6. There we describe
how
Communication is a Two-Way Street
, and give you some pointers for making
sure you hear what customers are saying as well as getting your message out.
Finally, on page 7, we discuss how
Facebook Means Business
. Extra business for
you, that is! Facebook can help you stay connected with customers and keep them
informed about new products or services, special deals, and company news.
Naturally, we want to offer our best customer service to you, so we’re always here to
help. Feel free to reach out any time and let us know how we can assist you.
Sincerely,
Dan Schilla
Network Manager
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