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W I N T E R 2 0 1 7
Loyal Employees and Customers
Owner Matt Dearwester and his wife Andrea founded Dearwester
Grain as a grain-handling firm in 1996 after purchasing a private
grain elevator in Golden. The family-owned business, together
with sister company Nutrition Services founded in 2003, currently
employs a total of 50 people.
Matt Dearwester says, “What I’m most proud of about Dearwester
Grain are our loyal and dedicated employees. For example, the
first three employees we had when we began are still with me
today. I attribute the successful growth of our company to our
employees as well as our very loyal customer base.”
Connecting With Hosted VoIP
Dearwester Grain is a long-time customer of Adams—it became
an Adams Telephone Co-Operative member in 2004—and
now uses the Hosted VoIP system and service to connect
all nine of its locations. With Hosted VoIP, Dearwester Grain
gained the ability to transfer calls between locations, use
voicemail at all locations, and enjoy the convenience of the
many mobility features. Dearwester notes, “We previously
used a different Adams phone solution, where each of our
locations had its own on-site phone system. Since a few of
our locations were outside the Adams service area, we had to
use another provider for those locations.”
He continues, “We decided to switch to Hosted VoIP from
Adams because our locations are scattered over a 60-mile
area, which means our employees are also scattered. With
Hosted VoIP, we have three-digit
extension numbers to call between
our locations. So when a customer
calls one of our locations and we
don’t have the right expertise there,
we can do a quick transfer to another
location. I’d say the biggest benefit of
Dearwester Grain Services, Inc. is full-service animal nutrition supplier serving Western Illinois. It sells products
from Purina Animal Nutrition, Kent Feeds, and Kalmbach Feeds to provide its customers with the best
nutrition programs for their animals. Headquartered in Golden, Dearwester has additional locations in
Paloma, Blandinsville, Mt. Sterling, Carthage, Industry, Clayton, La Prairie, and Liberty, enabling its field
staff to make farm calls and provide customer service in a timely manner.
BUSINESS
spotlight
Dearwester Grain Services, Inc.
Best nutrition, best employees, and best technology
Matt Dearwester, Owner