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and set-top-box. (4) Make sure the batteries in your remote are working properly. (5) Check to see if the problem is isolated to one TV or all TV’s. If you have tried all the items on this checklist and the problem is still not resolved, please visit our website, www.goNDTC.com, or call the NDTC Customer Service Department at 1-800-880-4213. While we do everything possible to ensure trouble-free reception, from time to time equipment failures can occur.

BILLING POLICIES AND PROCEDURES, QUESTIONS AND ANSWERS Your North Dakota Telephone Company monthly statement not only gives you a listing of your charges, payments, and credits it also may contain special messages, such as those regarding service or price changes. Please take the time to read the monthly messages and review your bill carefully to make sure your name, address and other billing information are correct. Generally, you will be billed at the same time each month. What fees and taxes are on my bill?

* Residential Access Line Charge - This is a charge proposed and authorized by the Federal Communications Commission (FCC), for providing access to, and maintenance of, the local network. * 911 - This charge is imposed by local governments to help pay for emergency services such as fre and rescue.

* Federal Excise Tax - This is a three percent tax mandated by the federal government (not the Federal Communications Commission (FCC). It is imposed on all telecommunications services, including local bills.

* (Federal) Subscriber Line Charge - This was instituted after the break-up of AT&T in 1984 to cover the costs of the local phone network. This charge may appear as “FCC Charge for Network Access,” “Federal Line Cost Charge,” “Interstate Access Charge”, “Federal Access Charge”, “Interstate Single Line Charge”, “Customer Line Charge”, or “FCC Approved

Customer Line Charge”. The FCC caps the maximum price that a company may charge for this. This is not a government charge or tax, and it does not end up in the government’s treasury but is used to invest and implement new services in high cost rural areas.

* State & Local Municipal Tax - This charge is imposed by state, local and municipal governments on goods and services. It may also appear as a “gross receipts” tax in some states.

* Telecommunications Relay Services Charge - This state charge helps to pay for the relay center that transmits and translates calls for hearing-impaired and speech-impaired people.

Annual Notice