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Annual Notice

WELCOME!

We’ve designed our Annual Notice to help with any questions you may have regarding your North Dakota Telephone Company digital television, telephone, high speed data, and other services. You’ll fnd customer service information, helpful telephone numbers and mailing addresses, as well as billing and technical details. We follow various policies and practices when providing you NDTC services. We summarize in this Notice the policies and practices that directly affect you. We may change these policies and practices in the future and, if that occurs, we will notify you. We regularly review our services, policies, and practices as part of our commitment to improve the quality of services we provide to our subscribers. We will send you a written, electronic, or other appropriate notice informing you of any changes and the effective date of those changes. If you fnd the changes unacceptable, you have the right to cancel your service. However, if you continue to receive services after the effective date of any changes we will consider that your acceptance of the changes. North Dakota Telephone Company is committed to providing you state-of-the-art technology and exceptional service to give you the fnest services possible. We sincerely appreciate your business and look forward to serving all of your communications and entertainment needs. OUR PLEDGE TO YOU

It is our mission to provide quality, competitive communication services which enhance the quality of life for those we serve. NDTC’s Board of Directors and employees will accomplish our mission through the expansion and improvement of our network in a fscally responsible manner, acting as good stewards of our owners’ investment. NDTC’s Board of Directors and General Manager will continue to employ and develop a professional staff who shares our philosophy and who will advance as we advance. NDTC’s Board of Directors and employees will act with the highest degree of honesty and integrity. A CLEAR PICTURE AND HOW TO KEEP IT

We do everything possible to make sure the picture you receive is the best it can possibly be. If you’re experiencing reception problems there could be a quick easy solution right in your home. Before you call us, please review the following troubleshooting checklist: (1) Make sure your TV and set-top-box are plugged into a live electrical outlet. Make sure your TV and set-top-box are turned on. You may need to re-boot your STB by unplugging the thin black power cord found on the back of the STB, or by unplugging it from the electrical outlet and plugging it back in again. (2) Ensure your TV is tuned to the proper input (3) Check all connections to your TV, VCR