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PLEASE DONATE TO
WARM HANDS
&WARM HEARTS
One of the key values of RTC is to
support our local communities. When
we all pitch in, through programs like
Warm Hands & Warm Hearts, great
things happen.
Warm Hands & Warm Hearts collects
donated hats, mittens, and gloves for
children in need at local elementary
schools. RTC distributes the items
when the weather is the coldest and
the need is greatest.
Items can be dropped off at the fol-
lowing locations starting November
1, 2016 and will be collected through
January 4, 2017:
• RTC Headquarters in Parshall
• RTC New Town Office
• RTC Watford City Office
• Garrison City Auditor’s Office
• Kenmare City Auditor’s Office
Thanks for lending a hand!
How to Submit a Trouble Ticket
. . .
If you’re having issues with any of your RTC services, please call our office imme-
diately at 888.862.3115.
Many times, customers will tell us they’ve been experiencing
troubles for days, weeks, or even months. By waiting to call us, they experience a longer
period of technical difficulties than is necessary. Remember, RTC typically does not know
you’re having an issue until you informs us.
RTC’s business hours are Monday through Friday, 8 a.m. to 5 p.m. RTC does have an after-
hours answering service that can troubleshoot email and Internet troubles over the phone.
We also have technicians on call for emergency situations. If it’s not an emergency, we can
try to fix the service issue over the phone. If the problem cannot be resolved over the phone,
we’ll send out a technician the next business day.
When you call to report a technical issue after hours, please provide the following
information so we can help you in a timely manner:
• Name
• Home telephone number
• Cell phone number
• Account number
If you’re not available when we return your call, we’ll leave you a message if possible.
(Sometimes when we call cell phone numbers, the mail box is full or not set up, and we
can’t leave a message.)
Your satisfaction is important to us. RTC makes every attempt to respond
as quickly as possible whenever you submit a Trouble Ticket.