Guide to Telecommunication Services

800-496-3391 • www.wcvt.com 7 Vermont Universal Service Fund Charge This State of Vermont approved charge pays for Enhanced 9-1-1, the Vermont Telecom- munications Relay Service, and the Lifeline discount program. Vermont Telecommunications Tax Vermont tax issued on regulated telecom- munications services. Vermont State Sales Tax This tax will appear on your billing statement if you lease or purchase new hardware from us. Green Mountain Long Distance Service Connectivity Charges If you are a Green Mountain Long Distance Service customer and have opted to receive one consolidated bill from Waitsfield and Champlain Valley Telecom, you will see this charge on your billing statement. This charge is paid into the Federal Universal Service Fund, a federal program which keeps local telephone rates affordable for all customers and supports the provisions of telecommuni- cations services to schools, libraries, and rural health care providers. Your Rights and Responsibilities Your complete satisfaction is our ultimate goal and we will make every effort to correct any problems you might be having. The following information describes our customers’ rights and responsibilities and summarizes additional contact information to help you address any additional questions or concerns you may have. Privacy Confidentiality issues have become of para- mount concern to all of us, and protecting these are a priority for us. We strive to maintain high standards for the protection of our customer’s privacy. WCVT has estab- lished standard policies relating to employee access to customer records and we provide training to our employees about their obligations to protect customer information and to treat it confidentially. Your Telephone Account Information Rights Unless we have your authorization and approval, we will not disclose customer information to non-affiliated third parties. However, we may internally use this infor- mation to offer you certain other WCVT services such as Internet access and long distance, but only to the extent permitted by government regulation and customer notice and consent requirements. Telephone Assistance Through the Lifeline Telephone Service Credit Program Residential customers who qualify may be eligible for a monthly fee reduction on their telephone rates through the Lifeline Telephone Service Credit Program. Visit our website at www.wcvt.com for eligibility guidelines and application. For more information, please con- tact our Service Department at 800-496-3391 or email csdept@wcvt.com . Vermont Telecommunications Relay Service The Vermont Telecommunication Relay Service (VTRS) is a free service for all Vermonters, connecting deaf, hard-of hearing, deaf-blind and speech-disabled individuals with users of regular telephones. It can be done on a standard telephone or a TTY telephone (specially equipped with a typewriter-style-keyboard). To use VTRS, call 7-1-1 or 800-253-0191 (TTY) or 800-253-0195 (Voice).