Guide to Telecommunication Services

6 800-496-3391 • www.wcvt.com Consumer Information Payment Options In addition to mailing your payment or calling our Customer Service Department, you can also pay your Waitsfield and Champlain Valley Telecom bill in one of these ways: In Person Visit one of our two office locations or any People’s United Bank location. Online Simply visit www.wcvt.com and click on the “MY ACCOUNT” tab in the top right hand corner. First-time users will need to register for access. All your account information is transmitted using a secure format. Once registered, you will have immediate access to view and pay your current bill and also view and print previous bills. Recurring Credit Card Recurring credit card payment service is a convenient, secure way to pay your monthly bill. Each month, your total amount due will be deducted from your credit or debit card automatically. We accept American Express, Discover, MasterCard and Visa. Sign up by calling our Customer Service Department or visit www.wcvt.com and click the “MY ACCOUNT” tab. Automated Account Management System Access your account 24 hours a day, 7 days a week by calling 866-863-8070 . You can check your account balance, the amount of your last payment, or make a payment by credit card. Understanding Your Telecommunications Bill Each month, you will receive a detailed billing statement listing the charges for your sub- scribed services. Our goal is to make it easy to read while ensuring we meet all state and federal guidelines. It is important to review your bill thoroughly. If you have any questions, please call our Customer Service Department at 800-496-3391 . Items Appearing on Your Statement Your statement may include charges for local phone service, optional calling features, Internet and cable TV services. It will also clearly detail when payment needs to be received, various payment options available, and contact information for Waitsfield and Champlain Valley Telecom. Taxes and Governmentally Sanctioned Fees Federal Tax This 3% tax is mandated by the federal gov- ernment and is imposed on local telephone service and regulated calling features. Federal Universal Service Charge This federal charge helps to keep phone service affordable and available to everyone. It is also used to fund the schools and libraries program as well as rural health care initiatives. FCC Access Line Charge This is a Federal Communications Commission (FCC) approved charge that covers a portion of the costs of telephone lines connected to your home or place of business. Sign Up for Ebill by Visiting: www.myaccount.wcvt.com Please note: WCVT follows the Consumer Bill of Rights and Vermont PUC Standards for Billing, Credits and Collections, and Customer Information for Telecommunications. All transactions are in U.S. currency only.