SPRING 2023 5 SOLUTIONS Panora Fiber continues to expand our fiber network to bring super-fast internet and related services to more customers, and the next communities to get fiber will be rural Adel, Redfield, andBagley. Our business communications services are currently available throughout most of our service territory and include: • Fiber Internet to deliver the speed and reliability needed for any size business and the expertise to make sure your connection works in concert with your network • Fiber Voice for clear and secure phone service plus the calling features to improve call management • Fiber TV to provide entertainment for your restaurant or bar, customer/ patient waiting room, or employee break room Technicians Take the Lead “Unlike many providers, Panora Fiber doesn’t have a business sales team that’s separate from the technicians. With us, you’ll talk directly to the same one or two technicians throughout the process, from start to finish, so they really get to know your business and its needs. We don’t leave business owners in the dark. We educate them fully, so they understand their technology issues. Usually, the technicians that do the initial assessment will also do the installation or troubleshooting work, unless it requires someone with a different skill set,” explained Thornberry. He added, “When a business comes to us with a technical problem, we don’t just focus on that problem. We do a free tech assessment and give them a written report.” See the sidebar if you’re interested in getting a free tech assessment done for your business. Thornberry gave the example of a local newspaper owner who was at the Panora Fiber office to take a photo: “The man mentioned to me that he was having trouble doing something on his network, so we did a free tech assessment, during which we were able to fix the network issue at no charge. He was pleased, and the newspaper learned about Panora Fiber’s IT team in the process.” All types of organizations can benefit from Panora Fiber’s range of solutions including government entities, insur- ance agencies, restaurants, law offices, accounting firms, nonprofits, agriculture companies, and grocery stores. Thornberry noted, “However little ormuch they need us, Panora Fiber will be there.” GET A FREE TECH ASSESSMENT You can’t plan for the future unless you know what technologies your business already employs and what’s operating on your networks. That’s why Panora Fiber offers free tech assessments. What does this involve? IT Technicians from Panora Fiber will work with you to document the hardware, software, and cloud resources used in your business and how it all interacts. We’ll then write a report that addresses hardware, software, cloud, and security resources, and generate a network map and inventory of the hardware and software, including age and appropriateness for the task at hand. If your business is in the Panora Fiber service territory —not all businesses we support operate on our networks—we’ll also review your internet, voice, and TV services and offer recommendations. Many times, a tech assessment occurs after a business reports network trouble and struggles to answer questions about the software used and security measures in place. In these situations, Panora Fiber can clarify the network’s status and provide advice on needed changes. To request a free tech assessment, call us at 641.755.2424 in Panora or 641.332.2000 in Guthrie Center. We’ll determine what your business needs and then set you up with the right technology.” — CURT THORNBERRY TECHNOLOGY DEVELOPMENT DIRECTOR PANORA FIBER Paul Brewster, Data/Combo Technician
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