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and a local hospital. In addition, says Haefke, “All the physicians are very involved
with community and family including churches and kids’ sports teams.”
Maintaining Technology Health
To ensure patients get the best service possible on the administrative side, the prac-
tice takes advantage of services from Networks Plus including hardware support and
networking. Haefke explains, “They get all our systems to work together, and provide
backup and monitoring services. Windows updates and patches are also part of the
service as well as some software support. The services from Networks Plus have saved
us from hiring an in-house IT person, which lowers our costs. With the Networks Plus
service, we just pay for what we use.”
The monitoring services prevent a lot of problems; for example, if a virus is detected, it’s
fixed behind the scenes. In addition, a Networks Plus technician visits the practice at
least once per month to make sure everything is running smoothly. Business consultant
Jake Schulte says, “We do multiple checks on the server, assess event logs, complete
updates, test backups, test power supplies, and all sorts of other things that are critical to
the business running efficiently.”
Haefke observes, “With these services, we don’t often have problems. But, when we do,
they’re solved quickly with very friendly customer support. Networks Plus helps the
community by enabling local businesses to provide efficient services.”
Schulte notes that Networks Plus recognizes the practice’s value to the community as
well: “Stonecreek Family Physicians offers an excellent service to their patients and the
community of Manhattan. They understand the importance of providing superior care
to their patients and take every measure possible to do so.” Schulte commends the prac-
tice for its proactive use of technology: “The team at Stonecreek understands the value of
having a reliable backup and disaster recovery plan. Regardless of the type of disaster,
they’re prepared for it and will be able to assist and support their patients through it.”
The services from Networks Plus have saved us from hiring
an in-house IT person, which lowers our costs.”
—
JENNIFER HAEFKE
, ADMINISTRATOR, STONECREEK FAMILY PHYSICIANS
HELP DESK SUPPORT
FROM NETWORKS PLUS
When you need technical support, you
also need a quick response time, high
quality of service, and expert problem
resolution. With Networks Plus’ Help Desk,
your business receives superior service over
the phone and doesn’t have to waitfor a
technician to arrive. We answer most calls
in fewer than 30 seconds, and our First Call
Resolution is 77 percent (as compared to
the industry average of 64 percent).
Through extensive investments in process,
training, and technology, our certified
Help Desk technicians can provide Level 1
and 2 support as quickly as you can dial
our number. Best of all, you pay a low,
fixed monthly fee at a fraction of what it
could cost for you to staff an in-house IT
person. Let our expert staff absorb daily
routine maintenance and troubleshooting,
so your employees can focus on impor-
tant, revenue-generating projects.
To learn how Help Desk support from
Networks Plus can save you time and
money, contact a Networks Plus Busi-
ness Consultant at 800-299-1704.