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SPRING 2017
5
Local Involvement
“We at RGV envision ourselves as a resource for the community at large,” notes Reese.
“People in the area with questions about health care can reach out to us for answers.”
To this end, RGV founded the Senior Resource Panel, which consists of local representa-
tives from all levels of health care including assisted living, home health, hospice, rehab
and therapy, personal home care, skilled nursing, and RN patient advocacy. Open to the
local public, the panel’s monthly meetings present seminars by guest speakers on senior
health care industry topics such as healthy medication management. Attendees can
speak personally with the various health care representatives to get answers to their
specific questions.
RGV raises money through fundraisers for organizations such as the High Country
Caregivers Association, Alzheimer’s Association, and Samaritan’s Kitchen food bank.
They are also an active member in the Wilkes County Chamber of Commerce.
Vital Communications
Reliable communication is
vitally important in an inde-
pendent living community.
Wilkes Communications has
provided RGV with phone,
internet, and TV service since
the community opened in
2007. Each of the 100 apart-
ments in the community
receives services. Wi-Fi
throughout the building helps
residents and visitors stay up
to date on their mobile devices
without using up data plans.
The front desk staff can be
reached 24 hours a day by phone, while night shift workers have a cordless handset to
take with them on rounds to check on resident safety. High-speed internet helps RGV’s
managers access the database and servers of the home office, so they can efficiently
complete their daily activities.
Wilkes Communications and RGV have worked together to create a smooth move-in
process for residents when it comes to setting up phone, internet, and TV. Sherrie Joines,
Business Sales and Security Supervisor at Wilkes Communications, reports, “We try to
make it a simple process for residents, and we connect their services quickly so they have
a pleasant transition.” In addition, Wilkes Communications has developed special pricing
to help RGV residents save money.
If residents or administrators have service issues, Wilkes Communications technicians
are always friendly and helpful in responding. “Wilkes Communications truly tries
their best to meet the needs of our residents and accommodate them as much as pos-
sible,” explains Reese.
FREE TV SERVICE
FOR RESIDENTS OF
ROSE GLEN VILLAGE
Residents of Rose Glen Village move
there for a variety of reasons, according
to Business Sales and Security Supervisor
Sherrie Joines. “Sometimes it’s because
family members think they would be
safer in a more controlled environment,
and sometimes it’s because the person
has lost their spouse and doesn’t want
to live alone.”
Wilkes Communications has worked
with Rose Glen Village to provide each
resident with a free basic TV plan. “This
helps them to not feel alone, gives them
something to do, and makes them feel
more at home, so there is a smoother
transition to their new living situation.”
Joines notes that Wilkes Communications
offers many features and benefits for any-
one in need of high-quality TV service:
• High-definition TV
• Whole-home DVR
• Local programming
• On-screen caller ID
• No unsightly dish on the roof
• Great value
• Entertainment apps (including
WatchTVEverywhere)
• Exclusive content
For more information about Wilkes
Communications’ TV service, call
877-973-3104.
Wilkes Communications truly
tries their best to meet the needs
of our residents and accommodate
them as much as possible.”
—
MATT REESE
, EXECUTIVE DIRECTOR,
ROSE GLEN VILLAGE