Business Connections by Adams

S U MM E R 2 0 1 8 5 BUSINESS connections phone calls. “If a patient calls one of our branch offices when it’s not open, after a couple of rings it will automatically go to our Quincy office and be answered there. It’s seamless. Our patients don’t have to reach a recording, hang up, and call a different phone number, and our Quincy staff can make appointments for any of our locations. With Hosted VoIP, our three offices can function as one. I’d say Hosted VoIP is an especially useful service for any business with more than one location,” Hayden explains. Adams also provides Fiber Internet to SPECS and Hayden is pleased with its performance. He says, “Our Fiber Internet from Adams is more reliable and faster than what we had before from a different provider. Since SPECS uses cloud-based Electronic Health Records rather than paper files, we depend on our Fiber Internet to quickly access and view our patient charts. These charts include large files of high-resolution pictures, which would take a long time to download with slow Internet. Having fast Internet service that doesn’t go out is vitally important to our work. SPECS would not be able to see patients and would lose revenue if our Internet was down.” What does Hayden appreciate most about the customer service and support Adams gives to SPECS? He replies, “Adams is always very quick to respond when we have a question. I appreciate having one specific person at Adams to contact who is assigned to our business, instead of having to call a customer service line where you never know who you’ll speak with next. That way, we don’t have to keep talking to different people and explaining things over and over again. We honestly haven’t had many issues with our Adams services. We did call to get some help after our Hosted VoIP phone system was installed and we were learning how to use it. It’s great to have someone at Adams who’s familiar with SPECS and knows our phone and Internet services. That makes troubleshooting so much easier.” Our Fiber Internet from Adams is more reliable and faster than what we had before from a different provider. Since SPECS uses cloud-based Electronic Health Records rather than paper files, we depend on our Fiber Internet to quickly access and view our patient charts.” — DR. DAN HAYDEN, OPTOMETRIST, SPECS Hosted VoIP Offers Your Business More Hosted VoIP is a business phone solution provided by Adams that’s 100 percent cloud managed. It uses Voice over Internet Protocol (VoIP) and provides more advantages than a traditional phone system: • More Cost-Efficiency A Hosted VoIP system can provide significant cost savings because it includes unlimited long distance in the 48 contiguous states, only requires the business to purchase the phones (no server), and needs just an Internet connection (no phone lines). • More Mobility You can conduct business on your smartphone, tablet, or laptop —anywhere with an Internet connection—and have access to the same phone features you have at the office. • More Flexibility Hosted VoIP allows for remote management through an incredibly intuitive user portal. You can add new users as your business grows without any capital charges or equipment upgrades, which reduces long-term maintenance costs. In addition, end users and administrators can configure the service as needed —including call forward, transfer, music and announcements on hold, and auto attendant—right from their computers. Call Adams at 217-214-8708 to learn more about Hosted VoIP.