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Telephone Service Information

There are special rules governing use of information we obtain from our telephone customers. They are described in the section of this notice titled “Notice of Rights Concerning Use of Customer Proprietary Network Information.” COMPLAINT RESOLUTION

In compliance with the requirements of Section 76 of the FCC Rules, we are required to inform you that North Dakota Telephone Company has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver to you are promptly and effciently resolved:

1. All complaints concerning the technical quality of the television signals we provide to you should be put in writing and sent to the following address: North Dakota Telephone Company, P.O. Box 180, Devils Lake, ND 58301. Alternatively, you may call NDTC at 1-800-880-4213 to discuss the problem with one of our customer service representatives. 2. All complaints received concerning the technical quality of the cable television signals will be logged in on the same day of receipt. The date, time and nature of the complaint will be noted, as well as the name, address, and telephone number of the subscriber. 3. Complaints concerning the technical quality of television signals will be investigated by a service technician. If the problem can be resolved without a service call to your premise, you will be advised of this and the resolution of the complaints will be noted in our trouble ticket software, which is maintained by the company. 4. All reasonable efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and effciently. If our service technician fails to correct the problem, you may contact NDTC at 1-800-880-4213, and we will review the complaints and the corrective action taken. If we are not able to take any further action to correct the problem, we will promptly inform you of our determination and the reason we cannot correct the problem. If you believe our investigation and handling of a complaint is defcient in some manner, you may contact: General Manager – NDTC, 211 22nd St NW, Devils Lake, ND 58301, or the appropriate local franchising authority.

2. Closed Captioning Issues Contact Info: Tel: 701-662-1100 or 800-880-4213, Fax: 701-662-6444, or Email: scn@ndtel.com. Closed Captioning Complaints:

North Dakota Telephone Company, Rich Ellison, Network Services

Annual Notice