Guide to Telecommunication Services

800-496-3391 • 7 Vermont Universal Service Fund Charge This State of Vermont approved charge pays for Enhanced 9-1-1, the Vermont Telecommunications Relay Service, and the Lifeline discount program. Vermont Telecommunications Tax Vermont tax issued on regulated telecommunications services. Vermont State Sales Tax This tax will appear on your billing statement if you lease or purchase new hardware from us. Green Mountain Long Distance Service Connectivity Charges If you are a Green Mountain Long Distance Service customer, you will see this charge on your billing statement. This charge is paid into the Federal Universal Service Fund, a federal program which keeps local telephone rates affordable for all customers and supports the provisions of telecommunications services to schools, libraries, and rural health care providers. Your Rights and Responsibilities Your complete satisfaction is our ultimate goal and we will make every effort to correct any problems you might be having. The following information describes our customers’ rights and responsibilities and summarizes additional contact information to help you address any additional questions or concerns you may have. Privacy Confidentiality issues have become of paramount concern to all of us, and protecting these are a priority for us. We strive to maintain high standards for the protection of our customer’s privacy. WCVT has established standard policies relating to employee access to customer records and we provide training to our employees about their obligations to protect customer information and to treat it confidentially. Your Telephone Account Information Rights Unless we have your authorization and approval, we will not disclose customer information to non-affiliated third parties. However, we may internally use this information to offer you certain other WCVT services such as Internet access and long distance, but only to the extent permitted by government regulation and customer notice and consent requirements. Methods of Applying for Telephone Assistance • Lifeline is a federal program that lowers the monthly cost of your phone and internet. Eligible customers will get up to $9.25 toward their bill. For more information and to see if you qualify, visit or call 800-234-9473. • The Affordable Connectivity Program (ACP) is a new FCC program that helps qualifying households afford the broadband needed for work, school, healthcare, and more. It provides a discount of up to $30 per month toward internet service for eligible households. For more information and to apply, visit, Vermont Telecommunications Relay Service The Vermont Telecommunication Relay Service (VTRS) is a free service for all Vermonters, connecting deaf, hard-of hearing, deaf-blind and speech-disabled individuals with users of regular telephones. It can be done on a standard telephone or a TTY telephone (specially equipped with a typewriter-style-keyboard). To use VTRS, call 7-1-1 or 800-253-0191 (TTY) or 800-253-0195 (Voice).