Guide to Telecommunication Services

6 800-496-3391 • Consumer Information Payment Options In addition to mailing your payment, you can also pay your Waitsfield and Champlain Valley Telecom bill in one of these ways: In Person Visit one of our two office locations or any M&T Bank location. Online via SmartHub With SmartHub, you can manage your account, view and pay your bill, sign up for recurring credit card/Ebill, report service issues and receive important notices all in the palm of your hand and on our web portal. To sign up, visit and click on the “MY ACCOUNT” tab in the top right hand corner. Automated Account Management System Access your account 24 hours a day, 7 days a week by calling 844-952-2404. You can check your account balance, the amount of your last payment, or make a payment by credit card. Understanding Your Telecommunications Bill Each month, you will receive a detailed billing statement listing the charges for your subscribed services. Our goal is to make it easy to read while ensuring we meet all state and federal guidelines. It is important to review your bill thoroughly. If you have any questions, please call our Customer Service Department at 800-496-3391. Taxes and Governmentally Sanctioned Fees Federal Tax This 3% tax is mandated by the federal government and is imposed on local telephone service and regulated calling features. Federal Universal Service Charge This federal charge helps to keep phone service affordable and available to everyone. It is also used to fund the schools and libraries program as well as rural health care initiatives. FCC Access Line Charge This is a Federal Communications Commission (FCC) approved charge that covers a portion of the costs of telephone lines connected to your home or place of business. • Manage Your Account - Your account information is all in one convenient place you can access anywhere at any time. • View & Pay Your Bill - View your charges, go paperless and set up a onetime credit card or bank payment or monthly automatic payments so you never have to worry about remembering a due date again. • Report Service Issues & Outages - Contacting us has never been easier. If you are experiencing an outage at your home, you can report that through SmartHub and provide other important details, which helps us identify the cause. Visit for more information. Save time and money by managing your account at anytime from anywhere! Introducing SmartHub Please note: WCVT follows the Consumer Bill of Rights and Vermont PUC Standards for Billing, Credits and Collections, and Customer Information for Telecommunications. All transactions are in U.S. currency only.