Cornerstone Group © 2025 PANORA FIBER • PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER Congratulations to IT Technician Zach Davis Zach Davis, IT Technician at Panora Fiber since 2016, recently earned the certification of Practical Junior Penetration Tester (PJPT). This certification focuses on giving beginners the skills and mindset to run a penetration test against a Windows Active Directory environment. A penetration test is where professionals are hired to ethically hack into a company’s network. The goal is to find weaknesses before real attackers do. Once they’re in, they document how they got there and give a detailed report to the IT team so they can fix the problems and strengthen their defenses. Zach said, “The PJPT exam gave me 48 hours to break into and compromise a simulated network, and then another 48 hours to write a professional report on my findings. To pass, you have to succeed at both.” All of us at Panora Fiber congratulate Zach on this achievement and recognize the hard work and persistence it took to get there. Thanks for all you bring to the table, Zach! Our fiber internet is 99.99% reliable. However, you may occasionally experience internet issues related to your power supply, connected devices, or router. Should this happen, start by following the troubleshooting steps below. 1) Check your power. Determine if you have power to the outlet for the fiber power supply and router. 2) Test a different website or online activity. The internet problem may be with the app, service, or website you’re trying to access. If only one website or service is acting up, your connection is probably fine. 3) Try a different device. Sometimes one device doesn’t want to connect, and another will. Can you stream on your TV, but your tablet won’t connect? Power cycle the non-working device — completely power it down and then back on. 4) Check your Ethernet cable. Make sure it’s fully plugged in. 5) Power cycle your wireless router. Unplug it from the power outlet, wait 15-30 seconds, then plug it back in. This often resolves the issue. If you have Managed Wi-Fi with an extender, make sure it’s plugged in. If these troubleshooting steps don’t resolve your internet problem, please contact Panora Fiber. Call our Panora office at 641.755.2424 or Guthrie Center office at 641.332.2000. You can call anytime, since we have 24/7 support! Your internet satisfaction is important to us, and we’ll help fix your issues when you let us know about them. There’s no need to contact friends and family in the area and ask if their internet is down. While this strategy may have made sense years ago—when older networks had shared connections that sometimes resulted in widespread internet outages—it isn’t the best course of action today. As a fiber internet customer of Panora Fiber, you have a direct fiber-optic connection to your home, which means your internet service is unique to you and not shared with other customers. What to Do if You Have Internet Issues
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