Relay Friendly Business Program Offers Free Training Making a telephone call to schedule an appointment, order take-out food or check on an account balance is a part of everyday life. For individuals who have difficulty hearing or speaking over the telephone and use Relay services tomake calls, these everyday contacts can sometimes cause frustration if a business or organization is not familiar with Relay and how it works. Part of the problem is that businesses or organizations may mistake a Relay call for a telemarketing call. They may even be suspicious that the call is fraudulent and immediately hang up. As a Relay service provider, we recognize the frustration and inconvenience this can cause for Relay users. With the goal of educating businesses on how to detect a Relay call and the benefits of staying on the line, Hamilton offers the Relay Friendly Business program. Our outreach team offers free training on how to successfully place and receive Relay calls — reducing the number of hang-ups and improving customer satisfaction! Through a better understanding of what Relay is and by taking calls from consumers who use Relay, businesses can explore new opportunities and expand their potential customer base. In turn, individuals who use Relay experience greater satisfaction in reaching businesses, allowing them to easily conduct business over the phone. To find out if Relay Friendly Business training is offered in your state, visit HamiltonRelay.com, select your state and and look for the Relay Friendly Business page. FALL 2025 CapTel is a registered trademark of Ultratec, Inc. CUSTOMER CARE CORNER: EXPERTS ON CALL Do you have questions or comments about Hamilton Relay services? Contact our Customer Care Team— they’re the experts on call. When you contact Customer Care, your questions will be answered by staff who are friendly, helpful and specially trained to support our Relay users. Our Customer Care Team knows more than one way to troubleshoot a situation and will guide you through the process until your issue is resolved. Remember, Customer Care is available 24 hours a day, 7 days a week, 365 days a year. You can reach Customer Care three ways: • Call 800-618-4781 • Visit HamiltonRelay.com and click on the Live Chat button • Email info@HamiltonRelay.com
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