Business Connections for Spring 2017

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// Business Connections //
SPRING 2017 3
The Wilkes Communications Business Sales team handles all business accounts for
telephone, internet, TV, security, and camera services. This team responds to ques-
tions from customers, determines how customers can optimize their services, and
interfaces with the installation team.
In addition, notes Sherrie Joines, Business Sales and Security Supervisor, “If customers
have an issue, all they have to do is call, and we’ll immediately send someone who can
help them get their business back up and running.” In addition, team representatives
frequently visit potential customers to explore saving them money and getting them on
a fiber network, which is more efficient and reliable.
Joines is proud of her team’s work last year in setting up a VoiP system for Wilkes County,
bringing all departments together under one phone system. “With most projects of this
type there are 40 to 50 phones involved. For this one, there were several hundred,” Joines
notes. “We were able to save the county money on a fiber network and get them internet
service that’s efficient enough to handle all calls.”
This year the team will open a retail location in Danbury and roll out fiber in that area.
Joines says, “We’ll be able to offer fiber in places that don’t have internet service at all now.”
Joines stresses that the team is always happy to help both current and prospective business
customers in any way it can. Existing customers can call about adding or enhancing current
services, while new customers are welcome to set up a meeting to discuss their needs.
To reach the Business Sales team, call 336-973-3103 and ask for the Business
Department, or go to and click on the “Business” link.
BUSINESS SALES DEPARTMENT
Taking Care of Our
Business Customers
WHO’S MINDING
YOUR BUSINESS?
SHERRIE JOINES
BUSINESS SALES AND
SECURITY SUPERVISOR
Sherrie Joines worked outside of the tele-
communications industry for 18 years before
coming to Wilkes Communications. She
started as a Customer Service Representa-
tive, then moved through various positions
and departments until she became the Busi-
ness Sales and Security Supervisor in 2016.
In this position, she trains and assists Sales
Representatives and conducts security and
camera sales.
Further explaining her duties, Joines says, “I
help business customers with new products.
In addition, I assist with Personal Emergency
Response Units by helping the hospital pro-
gram them and making sure they’re sent to
the monitoring station.”
Joines appreciates working for Wilkes Com-
munications because, she notes, “I like meet-
ing people, and I also like a challenge. Wilkes
Communications has allowed me to have
both. The best part is helping people with
their needs and saving them money.”
In her spare time, Joines enjoys spending time
with her family and singing in the Praise Team
at her church.
(L to R) Anessa McKinney, Briana Church, Nikki Harless, and Sherrie Joines