FALL 2023 3 SOLUTIONS We tailor our IT solutions to fit your business ONE SIZE Doesn’t Fit All Curt Thornberry, Technology Development Director, said, “When I set out to build an IT support business, I wanted to offer the IT solutions customers needed rather than the IT solutions I thought I needed to sell. This involves working closely and consistently with our clients and educating them about IT.” To determine precisely what solutions will best fit a business, Panora Fiber does a free on-site tech assessment that reviews and identifies the entire network setup. “Some businesses don’t fully understand the type of IT equipment and software they operate, not to mention their security threats. We account for all the hardware and software used including the age and capabilities of the equipment and do an inventory of items for their records. Our tech assessment describes the network and provides feedback on the findings. If there are areas that should be prioritized, we focus on them, with the goal of bringing the network up to current industry standards in terms of performance and security,” said Thornberry. He added, “We also ask our clients questions. What keeps them up at night? Are there business processes that aren’t working properly or efficiently? Are they interested in new hardware or software? We then develop customized recommendations for their environment, and they can make decisions based on their current budget, network performance, and cyber security concerns.” Thornberry shared these customization examples: • Hardware – We don’t buy a bunch of computers and hope to sell them. We spec and purchase hardware based on each client’s needs. • Cloud (Office 365) – With the cyber threats of email, such as phishing and ransomware, we recommend Office 365 to all our clients. However, we work with the client to customize the level of that experience. • Cyber Security – We nowmake cyber security a primary focus of tech assessments. Some business sectors have different requirements andmore stringent security needs, so customized solutions are necessary. How can clients benefit fromcustomized IT solutions? Thornberry replied, “By having systems that work for them, rather than against them, they can be more efficient. With a few rare exceptions, our clients also own the solutions we provide, so that saves them money and provides more flexibility.” To request a free tech assessment, call us at 641.755.2424 in Panora or 641.332.2000 in Guthrie Center. Every business is unique, which is why Panora Fiber takes a unique approach to providing IT support.
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