Business Solutions for Winter 2020

W I N T E R 2 0 2 0 5 BUSINESS solutions WithHosted PBX, we’re able to cost effectively tie all five of our buildings together into one solution.” — VON LEEFERS, VICE-PRESIDENT, AREA DIESEL Fiber Broadband Connections Bridge the “Last Mile” Fiber broadband is the fastest and most reliable method of delivering high-speed internet. Here’s why: Like DSL, cable, and fixed wireless, fiber broadband connections bridge the “last mile” between the main- stream internet “backbone” and the customer’s location. But that’s where the similarities stop. Only fiber net- works transmit data using light over specialized cables packed with glass fibers. Since light moves at 186,000 miles per second, this enables inter- net speeds up to 1,000 Megabits (one Gigabit) per second. While you may think of fiber as a new technology, the internet “backbone” that connects cities and countries has been built with fiber-optic cables since the dawn of the internet. The first submarine fiber-optic cable connected the U.S. to France and Britain in 1988. What’s new about fiber broadband is the use of fiber-optic cables to con- nect the “last mile.” Madison Communications was the first in this area to deploy “last mile” fiber-optic cables. Because of this investment, your business can connect to more opportunity, more productivity, and more efficiency. For details, call 800-422-4848. failing one, Indianapolis was using Skype, and Carlinville was using a couple of VoIP systems. Getting us all on Hosted PBX with newer technology was a blessing.” He continued, “With Hosted PBX, we’re able to cost effectively tie all five of our buildings together into one solution. We now have the ability, for example, to ring all of our parts employees in all locations when a phone call comes in—handy for covering calls when some people are out to lunch, sick, or just not at their desk. Other Hosted PBX features we appreciate are being able to see who’s on the phone at our other locations, intercom calling to any extension regardless of state, and the voicemail-to-email function.” What does Von think of the internet service from Madison Communications? He replied, “Madison plugged us into the world. By running fiber between our three buildings in Carlinville, it allowed us to all be on one network. The speed, uptime, and bandwidth have been great for our business! We don’t experience the prob- lems we used to with our previous internet provider—like coworkers telling me they had no internet connection or the phones didn’t work. Thanks to Madison Communications, we can just focus on doing our jobs.” Going the Extra Distance As mentioned earlier, going the extra dis- tance to ensure customer satisfaction is a rule followed by Area Diesel. According to Von, Madison Communications operates under the same principle. He said, “During the implementation process for Hosted PBX, there was some tweaking that needed to be done to various things from the phone tree to the paging horns. On the switchover night, I left at 10:30 pm or so. The technicians from Madison Communications stayed until they got everything working the way they knew it could work. I think those guys may have watched the sunrise on their way home the next morning. They absolutely went the extra mile for us.” What’s ahead for Area Diesel in 2020? Von answered, “We hope to add a few more employees next year in each location to help with the increased growth we’ve been fortunate to experience.” He also shared this message for Madison Communications: “From our family-owned business to Madison Communications’ family-owned business, we say thank you for supplying us better, more reliable services than we had before and for delivering what you promised.” Dusty Ribble, a Designer / CNC Programmer and Machinist