Business Solutions for Spring 2018

To get where you want to go, you need a map and a clear view of the road ahead. This is true whether we’re talking about driving your family to a vacation destination or leading your business to the next step in its growth. As you travel through this Business Solutions issue, you’ll find content to help you make plans for what’s down the road. It starts on page 3, where you’ll learn how to Create a Customer Service Culture . The customer experience is an increasingly important factor in purchase decisions, and this article can help your business move forward toward its customer service goals. Turn to page 6 to discover How to Optimize Your Wi-Fi Network and get more “mileage” from your internet connection. Sometimes the road ahead is blocked by a disastrous event, as happened to Country Classic Cars when fire struck on August 8, 2017. This Staunton dealership is the topic of our Business Spotlight and an inspiring example of continuing your journey even when life presents a detour. Madison Communications is just down the road from Country Classic Cars and was pleased to assist by getting phone and services back up and running immediately after the fire. When you’re unsure how to solve a communications challenge, Madison Communications can steer you in the right direction. Give us a call anytime. Sincerely, The Madison Team 2 S P R I N G 2 0 1 8 Madison Communications www.gomadison.com Main Office: Madison Communications 21668 Double Arch Road Staunton, IL 62088 Monday – Saturday 8:00 – 5:00 p.m. Payment Drop-Off Centers: 118 E State, Hamel, IL 594 Livingston Av, Livingston, IL 315 W Main, Staunton, IL 21668 Double Arch Rd, Staunton, IL Mailing Address: Madison Communications PO Box 29 Staunton, IL 62088 Customer Service: Phone: 1-800-422-4848 Email: infomtc@madisontelco.com Fax: 618-635-7213 Publication Contacts: Natalie Johnson, Marketing Coordinator President: Robert W. Schwartz Business Solutions is a publication of Madison Communications 21668 Double Arch Road Staunton, IL 62088 Editorial and Circulation Contact: Natalie Johnson PO Box 29 Staunton, IL 62088 Extra issues are available to business customer employees on a limited basis while supplies last. Contact: Natalie Johnson, PO Box 29, Staunton, IL 62088, 618-635-5000 All brand names and product names used in this publication are trade names, service marks, trademarks, or registered trademarks of their respective owners. Copyright© 2018 by Madison Communications and Cornerstone Publishing Group, Inc. BUSINESS solutions

RkJQdWJsaXNoZXIy MTMzNDE=