F A L L 2 0 2 2 5 BUSINESS solutions convenience of being able to run our operations, especially cabin reservations, from any of our connected devices. Cable TV service is installed at The Winery and our house. The other units have separate antennas for local channels.” The cabins at The Winery at Shale Lake do not have Wi-Fi, which is a welcome feature for people wanting to relax and unplug. “We get a lot of appreciation from guests in the family-sized cabins for not having Wi-Fi. I can’t tell you how many times we hear, ‘So glad my kid’s device won’t work here’ from parents,” said Wesa. Has Madison Communications ever “gone the extra mile” to help The Winery at Shale Lake through a challenge? She replied, “We’ve had some issues over the years with so many different buildings on the property. The techs from Madison Communications have always been very patient, professional, and knowledgeable. They don’t give up until they’ve found a solution to the challenge.” Keep Moving Forward Speaking of challenges, David and Susan Wesa have faced many of them—including a recession, a drought, and a pandemic—unrelated to communications services. Wesa said, “We’ve had to make some business adjustments along the way, yet we keep moving forward. We do most of the work ourselves, with the help of incredible friends and family members, and are proud of what we’ve built in this little town of Williamson. We lead exciting, exhausting lives and wouldn’t have it any other way.” Let’s all raise a glass and toast to hard work and perseverance! Who’s Minding Your Business? Kristin Spaller Dispatcher Kristin Spaller joined our staff in 2016, bringing with her extensive experience as a telecommunicator in emergency services (Police, Fire, EMS). She was drawn to Madison Communications because it’s a locally owned, familybased business. As Dispatcher, what’s a typical workday at Madison Communications like for Spaller? She replied, “Typical is not really something we experience on a daily basis. I like to call what I do ‘controlled chaos.’ No day is really ever the same, which keeps the job really interesting.” Spaller maintains the installation schedule for technicians and dispatches them to trouble calls or plant issues. She also prepares orders for installs, maintains all plant records, provisions equipment for technicians while in the field, answers calls about payments or billing questions, and works with customers on troubleshooting TV and phone issues. “I could troubleshoot TV issues all day with customers. I really don’t like to give up until the problem is resolved,” Spaller said. She lives in Mt. Olive with her husband Matt and their two cats. They have two adult sons and enjoy exploring wineries in their free time. The techs from Madison Communications have always been very patient, professional, and knowledgeable. They don’t give up until they’ve found a solution to the challenge.” — SUSAN WESA, OWNER, THE WINERY AT SHALE LAKE
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