6 FALL 2023 These days, fewer businesses function solely from one location. It’s more common for work to sometimes take place in different places, depending on the employee and the demands of the day. You may have employees who always work from home, for example, or employees who frequently work on the road. Unlike a wired PBX system with physical phone lines, Hosted VoIP (Voice over Internet Protocol) is a location-independent solution that enables employees to bring their business phone line with them anywhere they go. VoIP transforms voices into digital data packets, which are transmitted through the internet. Calls can be made through a computer, smartphone, tablet, IP phone, or even a traditional phone connected to an adapter. Hosted VoIP is an excellent choice if your business includes one or more of the following: Remote Employees – They can make and receive calls at home using their normal work number and have access to all the same calling features available at the office. Flexible Teams – Do you add temporary employees during your busy season or regularly hire new employees? Hosted VoIP makes it easy to generate and discard numbers so each employee has a unique account with no mix-ups with previous number holders. Multiple Locations – If you’ve opened a second store or have office locations in several cities, Hosted VoIP provides the same unified phone system to all locations. Employees who work in multiple locations can keep the same personal business number no matter what office they’re in when they answer the phone. Vehicle Fleets – Hosted VoIP offers communications mobility for teams on the road such as home service technicians or delivery drivers. Business Travel – It’s easier for your traveling employees (and their callers) if the same personal business number is always used. With Hosted VoIP, they can log into their business phone from anywhere. WCVT’s Hosted VoIP is called Hosted IP Phone Service. To learn more about it, including the variety of features and phones available, visit www.wcvt.com/services/telephone/hosted-ip-phones/. MEET OUR HOSTED IP TEAM When your business uses one of WCVT’s Hosted IP products—such as Hosted IP Phone or Business Class Wi-Fi services— you benefit from an expert team behind the advanced technology. The WCVT Hosted IP team includes: • Dan Fuller Business Systems Supervisor • Nick Sterner Business Systems Specialist II • Kris Merchant Sales Manager • Kevin Davis Business Systems Specialist II • Trevor Gaylord Business Systems Specialist II • Jada Munro Business Systems Administrator They’re responsible for the coordination of project resources in support of our Hosted products and wiring installations. They plan all aspects of complex projects from inception to conclusion. This helps to provide excellent customer service by building productive working relationships with WCVT’s customers, suppliers, contractors, and vendors. Have questions or need support for your Hosted IP Phone Service? Email the team at HPBX@corp.wcvt.com or call 802-496-8309. (L to R) Kevin Davis, Dan Fuller, Trevor Gaylord, Nick Sterner, Jada Munro, and Kris Merchant Hosted VoIP Works Wherever Employees Work
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