// Business Connections // DECEMBER 2025 5 servicing solar arrays, or at home. Hosted IP Phone Service allows us to stay connected from anywhere. It also allows our customers and partners to get in contact with our team—even if they’re not in the office—through the use of the Max UC app, which helps boost efficiency and customer satisfaction.” She shared these notes on the features of Hosted IP Phone Service that have been particularly beneficial to Aegis: • Auto Attendant – “This has been a helpful guide for our customers and vendors that allows them to reach the correct departments with efficiency.” • Max UC app – “We can get calls anywhere—whether in the office, at home, or in the field. Traditionally, if someone was not in the office, we would take a message but not give out their personal number.” • WCVT portal – “Our availability can be modified with ease. If out of the office, we can quickly update the phone system and have calls forwarded to others in the company.” • Voicemails – “These now go directly to our inbox. With our old phone system, we’d have to be in the office to receive voicemails.” Before the switch to Hosted IP Phone Service, the Aegis team shared their mobile phone numbers with customers, vendors, and subcontractors. Now they’re able to separate business vs personal phones, creating a better work/life balance. Hosted IP Phone Service also reinforces the Aegis brand identity by clearly displaying company information on outgoing calls, rather than an anonymous number. Partnering With a Local Company What does Aegis appreciate most about WCVT? Sonia Behn replied, “It’s been a great opportunity to collaborate with a local company for our phone and internet needs. When we were exploring options for a new phone system, there were several cloud-based communication platforms available. However, the ‘human touch’ that WCVT provides was key to our decision. Partnering with a nearby business means we receive not only reliable connectivity, but also personalized support from a team that understands our community and our needs. We truly value WCVT’s commitment to excellence and their dedication to supporting the success of other local businesses.” Our team often works in many different locations, whether that be in the office, out in the field servicing solar arrays, or at home. Hosted IP Phone Service allows us to stay connected from anywhere.” — SONIA BEHN, VICE PRESIDENT, AEGIS RENEWABLE ENERGY AN EASY TRANSITION TO HOSTED IP PHONE SERVICE Sometimes businesses are hesitant to make a change in their phone service because they’re concerned about possible disruptions to work. That’s why WCVT does everything possible to make it a seamless transition. Sonia Behn, Vice President of Aegis Renewable Energy, said, “Our experience with WCVT has been exceptional, and we've had the pleasure of working closely with Kris Merchant, Jada Munro, and Trevor Gaylord.” She continued, “WCVT has been very attentive throughout the process of our transition to the Hosted IP Phone Service. They’ve worked around our schedule in order to ensure that they aren’t affecting our normal business operations. The WCVT team answers calls and emails quickly, providing support and solutions. It’s very clear that WCVT genuinely wants what’s best for our business. They were able to tailor the Hosted IP Phone Service specifically to our needs and continue to do so as we settle into the new system.”
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