Business Connections by Adams

W I N T E R 2 0 2 1 5 BUSINESS connections Employee Profile Shawnna Quinn Business Sales Project Assistant Shawnna Quinn joined the team at Adams on July 15, 2019. Immediately prior to then, Quinn was the service cashier for a dealership. Earlier in her career, she waited tables for 11 years at one of Quincy’s oldest restaurants. Quinn’s customer service experience is clearly an asset to Adams, where she handles a variety of responsibilities. “My typical work day is never the same. I could be answering phones, helping customers with trouble tickets, and/or signing up a new business for service,” Quinn said. She added, “I enjoy working for Adams, since it’s a company that’s very active in the community with volunteering and raising money for great causes.” When not working, Quinn enjoys spending time with her family and friends. She’s been married to her husband Chris for 10 years, and they have two children—an 8-year-old son Braylon and 5-year-old daughter Aubrey. “So many of our job files are digital these days and stored in the cloud. Plus, most of our claims communication with insurance companies is done online. We need technology we can count on, and we get that from Adams,” said Hilbing. Adams provides Hilbing Autobody with fiber Internet, a business phone system, and Adams Experts Virtual IT services such as network support and equipment ordering. Impressed with Adams Hilbing noted, “The fiber Internet from Adams has been excellent and gives us great speed. It’s light years ahead of the Internet we used to have. I also appreciate the fact that Adams set us up with offsite servers so all our data is secure and retrievable. If their monitoring detects an issue, they can log in and address it right away. In the old days, we used to have to call an IT person and then wait for days for a service call.” He added, “We’ve been with Adams for a few years now, and it’s been a good relationship. What’s impressed me most about Adams is that everybody there is pleasant to work with and responsive to our needs. If there’s a critical issue, it gets fixed the same day. You can tell that customer service is a priority for Adams, just as it is for us at Hilbing Autobody. We appreciate that Adams approaches business in about the same way as we do—with the goal to wow every customer and be the best.” What are examples of times when Adams wowed Hilbing? He replied, “Not too long ago, Adams Experts had to change all of our IP addresses at Hilbing Autobody. They started the project at 5:00 am in order to be finished when we opened at 7:00 am and not impact our workday. And whenever there are software updates requiring our computers to be down, Adams Experts does them after hours. That’s been great. They’re willing to be inconvenienced to make things more convenient for us.” What’s impressed me most about Adams is that everybody there is pleasant to work with and responsive to our needs. If there’s a critical issue, it gets fixed the same day.” — CRAIG HILBING, OWNER AND OPERATOR, HILBING AUTOBODY