Business Connections by Adams

W I N T E R 2 0 2 0 5 BUSINESS connections information, such as patient health records, and get answers instantly. We can also stream entertainment for our patients to watch during appointments, eliminating the need for the DVDs we used before. Best of all, our Internet and phone services have consistently worked well all these years. I rarely ever need to call Adams tech support.” Data security is also a priority for the practice, so Miller appreciates the work of the Adams team including the staff at Adams Experts. “Adams provides us with the security of good backup services and data privacy protection, and our server safeguards patient data. If there’s ever a hiccup, someone from Adams will call us and say, ‘We caught such and such, and we’ve taken care of it.’ This makes us feel very secure,” noted Miller. An Experienced, Responsive Team She values other aspects of working with Adams as well, such as the level of customer service and support Advanced Dental Care receives. Miller explained, “I love that our Adams sales team will research different machines for us when we’re making a purchase decision. They always have our best interests in mind, whether we’re looking at getting a new work station or upgrading our backup services.” What does Miller view as the benefit of using one communications provider for multiple products and services compared to using several different providers? She replied, “For us, the biggest benefit of getting virtually everything from Adams— Internet, phone, software and hardware, and IT services—is having the same team of people to work with on an ongoing basis. Adams oversees it all for us, which is a huge benefit. The people from Adams know us well and understand how Advanced Dental Care works. Their salespeople and technicians are looking at the full picture of our computer equipment and communications services, so they’re able to give us complete information. For example, I was talking to David Hess, an Adams Expert, awhile back, and he mentioned, ‘You might want to bump up your fiber Internet speed, since your practice has grown.’ I like doing business with a company that demonstrates that kind of initiative.” Looking ahead, Advanced Dental Care will remain focused on maximizing patient comfort, and Adams will remain focused on increasing communications efficiency and data security. Sounds like we can expect big smiles all around. Employee Profile Kelli Fohey Account Executive Kelli Fohey began working for Adams in August 2019. She spent the previous five years as the Director of Sales and Marketing at the Oakley Lindsay Center. As Account Executive, Fohey meets with business customers to discuss their specific communications needs and how they can be addressed by Adams Fiber Internet, phone, and TV services. She noted, “Most of my time is spent out of the office at customer locations.” What does Fohey admire most about Adams? She replied, “Adams actively supports community projects, and the staff really is like a big family. Our company also has wonderful, forward-thinking leadership. It’s exciting to see what new projects are ahead. I personally love working with our customers and enjoy being able to offer the best Internet service in our area. I wouldn’t sell something I don’t believe in—so, of course, Adams Fiber is used at our home.” Fohey shares that home with her husband of 15 years, Dax Fohey, and their children: Hailey, Taylor, and Jaxson. “We love watching our kids play a variety of sports,” Fohey said. For us, the biggest benefit of getting virtually everything from Adams — Internet, phone, software and hardware, and IT services—is having the same team of people to work with on an ongoing basis.” — CANDY MILLER, BUSINESS MANAGER, ADVANCED DENTAL CARE