Business Connections by Adams

2 F A L L 2 0 1 8 What’s on your plate for the fall season? During the work week, you may be chewing over next year’s budget. On the weekend, your plate could be filled with brats and sides at a tailgate party. You’ll be reminded of tailgating on page 3’s Brand Advocates are Your Raving Fans. It offers tips on how to encourage customers to function like a cheering squad for your business. Then on page 7, you’ll find a Playbook for Defensive Branding to help you handle online complaints and rumors. This Business Connections issue also features a Business Spotlight on Kohl Wholesale, the family-owned wholesale grocery business located in Quincy. It sells food products that end up on the plates of restaurant and hotels guests, hospital and nursing home patients, and families throughout Illinois, Missouri, and Iowa. Adams is honored to team up with Kohl Wholesale and provide its Internet and voice services. As you’ll learn on page 7, Businesses Improve Efficiency with VoIP. This Internet- based phone system is on the menu at Adams and can provide clearer sound quality and more features than traditional landlines. We know you’ll have a lot on your plate in the coming months, so let us know if you need help with any communications issues. Sincerely, Jim Broemmer Chief Executive Officer Adams BUSINESS SALES: 217-214-8708 OFFICE LOCATIONS: 405 Emminga Road Golden, IL 62339 3555 N. 24th Street Quincy, IL 62305 217-214-8708 Business Connections is a publication of Adams Telephone Co-Operative. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, electronic, photocopying, recording, mechanical, or otherwise without the prior written permission of Adams Telephone Co-Operative. All rights are reserved. EDITORIAL AND CIRCULATION CONTACT: Bridgette Northern 217-214-8708 TRADEMARKS: All brand names and product names used in this publication are trade names, service marks, trademarks, or registered trademarks of their respective owners. ADDITIONAL ISSUES: Extra issues are available to business customers on a limited basis while supplies last. Contact Bridgette Northern at 217-214-8708. POSTMASTER SEND CHANGES TO: Bridgette Northern Adams Telephone Co-Operative 3555 N. 24th Street Quincy, IL 62305 Copyright © 2018 by Adams Telephone Co-Operative and Cornerstone Publishing Group, Inc. BUSINESS connections