RTC's Communicator for Fall 2019

FALL 2019 17 employee for the current password. In some cases, the password will be displayed on a counter or other prominent spot for the convenience of guests. 5. Test out your internet connection. Once you think you’ve connected your device to the Wi-Fi network, open up a page in your web browser to make sure it loads. If it does, you’re ready to go. If it doesn’t, proceed to the next step. 6. Troubleshoot if your device won’t connect to theWi-Fi network. There are a variety of reasons why a device may not be able to connect to a particular Wi-Fi network. Here are a few of the most common problems and their solutions: • Some older computers are unable to connect to the internet wirelessly. You may need an Ethernet cable to get online. • If the internet is slow or won’t connect, you may be out of range of the wireless router. Try moving closer to the source. • You may have entered the password incorrectly. Double check that you were given the correct password and try entering it again. As a cooperative, one of RTC’s values is “Focus on the Customer.”We’re always happy to help you use and enjoy the communications technology available today. Please stop by your local RTC office or call us at 1.888.862.3115 if you need assistance. Common Reasons for a Weak Wi-Fi Signal Given howmuch use your home’sWi-Fi network gets, the last thing you want is a weakWi-Fi signal that can reduce your available bandwidth and internet speed. Here are some issues that often cause Wi-Fi problems: Distance The farther away you are fromwireless routers and access points, the weaker your Wi-Fi signal will be. Construction If your Wi-Fi signal mysteriously drops off in certain rooms, it may be due to your home’s construction. Especially thick walls can muffle Wi-Fi signals, as can certain types of construction materials such as metallic mesh inside plaster and lath walls. Device Interference You may find intermittent signal prob- lems caused by interference from other devices. Wi-Fi operates in the 2.4-giga- hertz band, as do cordless phones and some remote alarm products. Addition- ally, microwaves can produce substantial interference in the frequency range used by wireless devices and can completely disrupt aWi-Fi connection. Want helpmanaging your home’s Wi-Fi network? RTC offersWhole HomeWi-Fi, amonthly service that provides guaranteedWi-Fi coverage throughout your home and includes an RTC assessment, installation, setup of your network, connection of devices, andTechHome Protect Plus. To learnmore, visit www.rtc.coop/wifi.