Panora Telco's Website Compass

WebsiteCompass 9 If you or your child or dependent participate in certain government assistance programs They include: • S upplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps • M edicaid • S pecial Supplemental Nutrition Program for Women, Infants, and Children (WIC) • S upplemental Security Income (SSI) • F ederal Public Housing Assistance (FPHA) • Veterans Pension and Survivors Benefit • Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools • R eceived a Federal Pell Grant in the current award year If you live on qualifying Tribal lands or participate in Tribal assistance programs You are eligible for the ACP if your household income is at or below 200% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in: • Any of the federal assistance programs listed above • B ureau of Indian Affairs General Assistance • Head Start (only households meeting the income qualifying standard) • Tribal Temporary Assistance for Needy Families (Tribal TANF) • F ood Distribution Program on Indian Reservations If you or your child or dependent already receives a Lifeline benefit Lifeline is a Federal Communications Commission program to help make communications services more affordable for low-income consumers. If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. You can apply your ACP benefit and your Lifeline benefit to the same or separate services. Talk to your internet service provider to learn how to start receiving ACP discounts. You may also qualify for the ACP through a participating provider’s existing low-income program. Other Important Details The ACP is not a check that you receive. It’s a discount that gets applied to your internet bill. As such, you’ll need to notify your internet service provider of your ACP participation so it will apply the discount to your monthly charge. This is also an opportunity to see if you can upgrade your internet plan tier and potentially get more speed for less money. The ACP is a long-term program. The government has committed $14 billion to this endeavor, and there is currently no end date. If the ACP ends, however, or when a household is no longer eligible, customers will be subject to the provider’s regular internet rates, terms, and conditions. How to Apply for the Affordable Connectivity Program You have three different ways to apply for the Affordable Connectivity Program. 1. Apply online. Go to ACPBenefit.org to submit an application. If you choose to apply online, you could receive immediate approval. If that’s not the case, you may need to provide additional documentation to move forward with the ACP discount. 2. A pply by mail. To do this, you will need to print out the application found at https://acpbenefit.org/wp-content/ uploads/ACP-Application-Form-English.pdf, complete it, and mail it along with your copies of the required documents to: ACP Support Center, PO Box 7081, London, KY 40742. 3. Contact your internet service provider directly. Ask if your provider participates in the Affordable Connectivity Program. (Not all of them do.) If your provider does, it should be able to walk you through whatever steps are needed to complete the process. Note that some providers may ask you to complete an alternative application. Additional information about the ACP is available at fcc.gov/ ACP, or by calling the ACP Support Center at 877-384-2575.

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