J U N E 2 0 2 5 5 OXEN NETWORKED Announced at the ICA (Iowa Communications Alliance) Annual Meeting and Expo in March 2025, this Telco partnership program aims to foster strong partnerships and drive cybersecurity and technology services to Telcos’ business customers. In today’s rapidly evolving digital landscape, Telcos face increasing demands for robust cybersecurity and advanced technology solutions. The Telco partnership program is designed to address these challenges head-on, providing Telcos with the tools and support they need to thrive. To illustrate the purpose of this program and the benefits it will offer to Telcos, we interviewed the GM of Jefferson Telecom, Jamie Daubendiek. WHY DID JEFFERSON TELECOM JOIN THE TELCO PARTNERSHIP PROGRAM? Daubendiek: Jefferson Telecom’s technicians do not provide IT services or go into a customer’s data network. This has always been a demarcation point for us not to cross, and we’d have to tell the customer that they need to talk to their IT department about those issues. If they didn’t have an IT department or IT provider, we didn’t have anyone to recommend and had to leave it at that. It makes sense for Jefferson Telecom to partner with OXEN Technology because they help manage our network. If our company and our business customers have the same IT provider, OXEN Technology can help troubleshoot end to end without having to point fingers at someone else. HOW WILL JEFFERSON TELECOM HELP PROMOTE OXEN TECHNOLOGY SERVICES? Daubendiek: We’ll have a dedicated spot on our website to promote OXEN Technology services to our business customers and will distribute some printed marketing materials. In addition, when our technicians are out working with customers and an IT need comes up, they can confidently recommend contacting OXEN Technology. IN WHAT WAYS WILL YOUR BUSINESS CUSTOMERS BENEFIT FROM THIS PARTNERSHIP WITH OXEN? Daubendiek: The biggest benefit to the customer is that if they’re having trouble, Jefferson Telecom can get one tech support call to help solve all of the issues. This unified approach is much more efficient and less stressful than the customer having to deal with back-and-forth discussions between the MSP (Managed Service Provider) for IT services and the Internet Service Provider (ISP). DO YOU SEE SIMILARITIES BETWEEN JEFFERSON TELECOM AND OXEN TECHNOLOGY? Daubendiek: Yes, I do see similarities. Both Jefferson Telecom and OXEN Technology have been around for a long time and are not fly-by-night operations. They’re also both family- owned companies that care deeply about the communities they serve. If our company and our business customers have the same IT provider, OXEN Technology can help troubleshoot end to end without having to point fingers at someone else.” — JAMIE DAUBENDIEK, GM, JEFFERSON TELECOM
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