FA L L 2 0 2 3 5 OXEN NETWORKED Scott Nelson, CFO of Carson Bank, explained, “Everything was done under the Carson Bank umbrella, meaning any IT choices were made for the bank first and Carson Insurance Group had to adapt if needed. One of the great things about OXEN Technology is their ability to handle the high compliance and high security needs of a bank, but also develop tailored solutions for other types of businesses. OXEN has extensive experience across different industries.” Nelson added, “A big challenge that Carson Insurance Group had while under Carson Bank’s IT infrastructure was figuring out how to maintain work-fromanywhere flexibility. OXEN Technology was able to bring solutions to the table that allow Carson Insurance Group’s team to work from any location as if they were sitting at their office desk. Whether it’s a business in Arizona or Oklahoma or a farm in Southwest Kansas, they can access all the information they need at any time.” Carson Insurance Group uses the following solutions from OXEN Technology, and McGuire shared what he values about each of them: • Managed Enhanced Security and CISO (Chief Information Security Officer) Services – “We work with dozens of carriers across our business lines, and the peace of mind that our systems are constantly being scanned for any virus or malware lets us sleep at night. The solutions for email, attachment, and phishing attempts allows us to interact safely with all our customers.” • Managed Firewall – “This solution protects our customers’ information and the integrity of their policy information.” • Managed Backup – “No matter how well the other OXEN Technology services work, we need to be confident in our ability to recover from an incident or hardware failure. The backup solution is robust and tested.” Perhaps one reason Carson Insurance Group and OXEN Technology have such a successful working relationship is a common thread. Both are in the “peace of mind” business. TEAM SPOTLIGHT: CLIENT CARE OXEN Technology’s decision to maintain an in-house Help Desk and Client Care team rather than outsourcing this function is unique. By doing so, we provide faster response times and a deeper knowledge of our products and services. The Client Care team works out of our office in Harlan, Iowa, and includes these experienced individuals: • Kim Marples holds a BBA in transportation and logistics and previously worked as an assistant traffic manager at Monfort and an account manager at Werner Enterprises. She joined OXEN Technology in 2000. • Cheyanne Jurgensen worked as an office manager before starting with OXEN Technology in 2012. • Angie McGraine has been with us since 2011. Prior to then, she was a scheduler and dispatcher for a trucking company. Kim Marples, Client Care Manager, said, “I think of the Client Care team as the central hub of OXEN Technology. Much of the communication with clients starts with us, and we work closely with sales, operations, and engineers to coordinate schedules, tickets, and project updates. We also track the status of all tickets and projects to ensure they’re completed, and clients are satisfied. We work with dozens of carriers across our business lines, and the peace of mind that our systems are constantly being scanned for any virus or malware lets us sleep at night.” — GARY MCGUIRE, PRINCIPAL AGENT, CARSON INSURANCE GROUP (From left) Kim Marples, Client Care Manager; Cheyanne Jurgensen, Client Care; and Angie McGraine, Client Care
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