Wheat State's Special Edition 2019

Wheat State Technologies • 1/800 442-6835 • www.wheatstate.com Uninterruptible Power Source (UPS) Option for Voice Service Customers Installed on the outside of your home is a gray box called the Optic Network Terminal (ONT). The ONT contains the electronics that converts a signal of light into usable voice, data, and video services. Installed inside your home is a beige or gray box called an uninterruptible power source (UPS). These two units work together to provide your services. The UPS is currently plugged-in to an electrical outlet inside your home to provide power to the ONT. In the event of a commercial power outage the UPS will provide battery back up to your ONT for emergency telephone communica- tions* for approximately (8) hours. Effective February 13, 2019 WST will be offering a new UPS option that provides battery back up for approximately 24 hours. The unit can be special ordered and is $199.00. Installation will be approximately $75.00/hr with a ½ minimum to com- plete. WST places the order for the 24-hour unit upon request to ensure customer receives the most up to date UPS unit. If you are interested in the 24-hour UPS option, please call WST to order. *During a commercial power outage the UPS will disconnect internet and video service to preserve power for emergency telephone communications. A Reminder of Our Policies Regarding Customer Information U nder Federal Communication Commission (FCC) rules, telephone companies like Wheat State Technologies are responsible for maintaining the security and con- fidentiality of Customer Proprietary Network Information (CPNI). Please remember that we’ll follow the policies below when discussing CPNI with our customers: • When visiting us in person, you will be required to show a photo ID to discuss your account. • We can only discuss account information with people authorized by the account owner. • For some routine customer service issues, CPNI can be addressed if you have the bill or call detail information you wish to discuss. • When you call with account questions, we must authenticate you by requesting your pre-established password, calling you back at the telephone number related to our account, or sending the information to your street or email address of record. If you have any questions or would like clarification on these policies, please call 1/800 442-6835.