Cornerstone Group © 2025 This year, we made a small change to the wording of our mission statement—but the heart of it remains the same. Our commitment to our members and customers continues to guide everything we do. At Venture, we believe that technology should serve people, not complicate their lives. That’s why we work hard to simplify the complex—so your internet, phone, and streaming services just work, without hassle. In our daily operations, we talk about megabits-per-second, optical fiber, ONTs, Roku boxes, VoIP, and routers. These are the tools of our trade, but they’re not the focus. You are. Our goal is to make these technologies invisible, so what you experience is seamless connection, not technical jargon. Enjoy your smooth internet, uninterrupted calls, and reliable streaming with confidence, knowing we are here by your side. Beyond the technology, what truly matters is community. We’re proud to be part of the neighborhoods we serve—from small towns to rural homes, schools, farms, and local businesses. Our team lives here, works here, and raises families here. We understand the importance of staying connected and our responsibilities to each community we serve. Whether it’s supporting local events, sponsoring youth programs, or simply being a familiar face when you call for help, Venture is more than a service provider—we’re your neighbor. We believe that strong connections build strong communities, and we’re honored to play our role. Throughout the year, we’ve asked our customers a simple but powerful question: “On a scale of 1 to 10, how likely are you to recommend Venture to a friend or family member?” This question helps us measure our Net Promoter Score (NPS)—a key indicator of customer satisfaction and loyalty. We’re proud to share that our score consistently remained above 70, more than double the industry average of 31. That’s not just a number—it’s a reflection of your trust in us. This feedback tells us we’re on the right path, but it also reminds us that excellence is a journey, not a destination. Every member of our team is committed to earning your loyalty every single day— whether it’s through reliable service, responsive support, or simply being a neighbor you can count on. As we close out another year, we want to thank you for the trust you place in us. Serving your communication needs is a privilege, and we look forward to continuing that partnership in the year ahead. Mission Statement Venture Commun i cat ions • 605-852-2224 • www. venturecomm.net To maintain a healthy cooperative that provides high-quality communications services to our members and customers at a reasonable cost, while empowering them to maximize their use of these services. Phishing emails designed to steal money or information have become more sophisticated and convincing through the use of generative AI chatbots such as ChatGPT. This technology enables cybercriminals to create well-written emails in any language that sound legitimate, even mimicking the writing style of the trusted organization being impersonated. That means we all need to become more careful and skeptical of the emails we receive. Watch for the red flags of a scam: • Offers of free products or services, supercheap travel deals, or a sweepstakes prize or other financial windfall • Vague or generic language, such as “payment issue,” to describe a problem with an account or purchase • Threats of dire consequences, such as legal action or an account being frozen, if you don’t act immediately • Requests that you click a link, open an attachment, or reply with personal or financial information to take advantage of an offer or to resolve a problem • Unsolicited messages that claim to be from a government agency, public utility, bank, or major company Stay alert to avoid being scammed! Phishing Emails Are Getting Harder to Spot Fay Jandreau CEO/General Manager Venture Communications
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