Cornerstone Group © 2023 You’re Invited to Help Us Celebrate the Season Drop off food during our Breakfast Food Drive November 8 – December 8 Panora and Guthrie Center offices Help families in need start the day with a nutritious meal. Panora Fiber is hosting a Breakfast Food Drive for the local food pantries in Panora and Guthrie Center. Please donate nonperishable breakfast items such as cereal, oatmeal, pancake mix, syrup, jellies, toaster pastries, granola bars, peanut butter, and Nutella. We’ll match donations with coupons for a gallon of milk to be picked up from Hometown Foods. Those that drop off breakfast items for the food drive will be entered to win a 15” Nix Play photo frame. Drop by for fun at our Christmas Open House December 8 from 9am to 3:30pm Panora office only Take a break from the hustle and bustle of the season to enjoy a few minutes with your friends at Panora Fiber. There will be refreshments and door prizes. Dave Garland, Data Network & Telecom Service Technician, was recently contacted by two Panora Fiber customers who got locked out of email accounts due to outdated recovery information. He shares their stories here, along with tips to avoid this predicament. “The first customer opened their Outlook.com account while in Virginia. When they moved to Iowa and needed a new phone, they got an Iowa phone number. However, since they didn’t update their Outlook.com account recovery information while still knowing their correct password, they were unable to complete an account recovery. We used the form provided, but Microsoft replied with a message like “Thanks for submitting all the information that would confirm your account, but since you have 2FA (Two Factor Authentication) turned on, we ignore these requests,” Garland said. He continued, “The other customer had washed their cell phone and purchased a new prepaid model. When attempting to complete the gmail.com setup, the account recovery pointed to a cell phone number that wasn’t the last one. We think it was his late wife’s phone, and he no longer has access to that number. It’s common for spouses to use each other’s phone number for account recovery. However, life changes could mean you could no longer have access to the recovery number when you need it.” Here’s the main takeaway from these customers’ experiences: It’s critical to keep your account recovery information current (email address and phone number), since if you don’t, it’s more difficult to gain access to your account should you get locked out. Garland also offered this advice: • Write down and store your account recovery code when you create a new email account. It may be your ONLY chance to keep that documented. • In certain cases, you could lose all data associated with a locked-out account such as financial records, documents, and photos. Your only option would be to start over with a new account. • Regularly back up your computer and the data stored in online services in case you’re locked out with no recovery option. • Many websites/apps allow you to sign in via your Facebook or Google accounts. If you get locked out of one of those, everything sharing that information could also become lost. • It’s wise to use a password manager like BitWarden, 1Password, or Keeper. If you have questions about account recovery, contact Panora Fiber. TECH TIPS: Prevent Getting Locked Out of Your Email Account
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