Connections for November 2023

Let Panora Fiber equip you to stream by the lake! We’ll add an outdoor mesh extender to Managed Wi-Fi for a great internet connection on your dock, patio, deck, and more. Managed Wi-Fi is $10.95/mo.* and includes the router for your home, CommandIQ app for handy network management, and ProtectIQ service to shield your connected devices. The outdoor mesh extender is available for an additional $9.95/mo. To sign up for Managed W-Fi, call 641.755.2424 in Panora or 641.332.2000 in Guthrie Center. *Professional installation at $89.95 is required. Fee waived with 2-year agreement. NOVEMBER 2 0 23 Cornerstone Group © 2023 YOUR QUARTERLY DOSE OF TECHNOLOGY INSPIRATION Connections Panora Office 114 East Main Street, Panora, IA 50216 641.755.2424 Hours: M–F 8:00 a.m. - 5:00 p.m. Guthrie Center Office 403 State Street, Guthrie Center, IA 50115 641.332.2000 Hours: M–F 8:00 a.m. - 5:00 p.m. but closed 12:00 p.m. – 1:00 p.m. for lunch FIBER Fast • Reliable • Local FIBER www.panorafiber.com Win a $10 Bill Credit On what date is Panora Fiber hosting this year’s Christmas Open House? Answer: _____________________________ Name: ______________________________ Phone:_ _____________________________ Email: _ _____________________________ Clip and return by November 30, 2023, to Panora Fiber, 114 East Main Street, Panora, IA 50216 or 403 State Street, Guthrie Center, IA 50115. Congratulations to our most recent winners: Shannon Burchfield from Panora and Julie Tallman from Guthrie Center. Two winners chosen at random per quarter. Contest open to Panora Fiber customers aged 18 and over. Applicants can win once per 12-month period. Other restrictions may apply. The great outdoors is even greater with WI-FI

PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER We’re Up Against Skyrocketing Retransmission Fees The programming rates that Panora Fiber must pay to networks continue to rise. We work hard to keep TV rates affordable, but the deck is stacked against us. Eight giant corporations own or control nearly 90% of today’s networks. This example helps illustrate our challenges. A gallon of milk cost about $3.25 in 2010, and costs about $3.34 today — an increase of 0.2% from 2010 to 2023. During that same period, local TV station fees increased yearly by about 21%. If a gallon of milk increased at that rate, it would cost $51.24 today! Panora Fiber is now negotiating retransmission fees with legal assistance from industry partners. However, increases in TV rates are inevitable. If you have questions or concerns about your TV service with us, call our Panora office at 641.755.2424 or our Guthrie Center office at 641.332.2000. Thanks for Choosing Panora Fiber We know you have choices in communications providers and appreciate your choice of Panora Fiber. When you buy local and get your internet and related services from us, you support a locally owned and operated business. Our employees are also your friends and neighbors, and we live, work, shop, play, and worship together. You can count on Panora Fiber to always keep you connected. Help Prevent Your Facebook Account from Being Cloned Account cloning is when a scammer creates a new Facebook account in your name and populates it with photos and personal information they’ve copied from your real account. They then use the new fake account to send friend requests to all the people on your real account’s friends list. Since it appears to the friends receiving the friend request that it was sent by you, some of them will accept it. This results in those friends now also being a “friend” with the scammer who created the cloned Facebook account. Can you stop scammers from cloning your account? While there’s no foolproof way to do it, you can reduce the likelihood your account will be cloned by hiding your friends list from the public. (By default, the Friends section of your profile is public, meaning everyone can see it.) If you adjust the setting from “Public” to “Only me,” it will make your Facebook account a less attractive target for cloning because the scammer wouldn’t know who to send friend requests to from the cloned account. To adjust who can see your Friends section: 1. Click your profile picture in the top right of Facebook. 2. Select Settings & privacy, then click Settings. 3. In the left column, click Privacy. 4. Look for the setting Who can see your friends list? and click Edit to the far right. 5. Select the audience of people (such as Only me) you'd like to have access to your friends list. It’s also a good idea to limit the audience of your Facebook posts to friends, rather than sharing them publicly, to help keep information away from scammers. You can do this by adjusting your default audience under Facebook’s privacy settings.

Cornerstone Group © 2023 You’re Invited to Help Us Celebrate the Season Drop off food during our Breakfast Food Drive November 8 – December 8 Panora and Guthrie Center offices Help families in need start the day with a nutritious meal. Panora Fiber is hosting a Breakfast Food Drive for the local food pantries in Panora and Guthrie Center. Please donate nonperishable breakfast items such as cereal, oatmeal, pancake mix, syrup, jellies, toaster pastries, granola bars, peanut butter, and Nutella. We’ll match donations with coupons for a gallon of milk to be picked up from Hometown Foods. Those that drop off breakfast items for the food drive will be entered to win a 15” Nix Play photo frame. Drop by for fun at our Christmas Open House December 8 from 9am to 3:30pm Panora office only Take a break from the hustle and bustle of the season to enjoy a few minutes with your friends at Panora Fiber. There will be refreshments and door prizes. Dave Garland, Data Network & Telecom Service Technician, was recently contacted by two Panora Fiber customers who got locked out of email accounts due to outdated recovery information. He shares their stories here, along with tips to avoid this predicament. “The first customer opened their Outlook.com account while in Virginia. When they moved to Iowa and needed a new phone, they got an Iowa phone number. However, since they didn’t update their Outlook.com account recovery information while still knowing their correct password, they were unable to complete an account recovery. We used the form provided, but Microsoft replied with a message like “Thanks for submitting all the information that would confirm your account, but since you have 2FA (Two Factor Authentication) turned on, we ignore these requests,” Garland said. He continued, “The other customer had washed their cell phone and purchased a new prepaid model. When attempting to complete the gmail.com setup, the account recovery pointed to a cell phone number that wasn’t the last one. We think it was his late wife’s phone, and he no longer has access to that number. It’s common for spouses to use each other’s phone number for account recovery. However, life changes could mean you could no longer have access to the recovery number when you need it.” Here’s the main takeaway from these customers’ experiences: It’s critical to keep your account recovery information current (email address and phone number), since if you don’t, it’s more difficult to gain access to your account should you get locked out. Garland also offered this advice: • Write down and store your account recovery code when you create a new email account. It may be your ONLY chance to keep that documented. • In certain cases, you could lose all data associated with a locked-out account such as financial records, documents, and photos. Your only option would be to start over with a new account. • Regularly back up your computer and the data stored in online services in case you’re locked out with no recovery option. • Many websites/apps allow you to sign in via your Facebook or Google accounts. If you get locked out of one of those, everything sharing that information could also become lost. • It’s wise to use a password manager like BitWarden, 1Password, or Keeper. If you have questions about account recovery, contact Panora Fiber. TECH TIPS: Prevent Getting Locked Out of Your Email Account

Cornerstone Group © 2023 PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER One of the benefits of being a cooperative member is the opportunity to receive patronage dividends based on our financial performance. We work diligently to keep our records updated to ensure we get dividend checks issued to qualifying members. Unfortunately, we’ve been unable to reach the members below. If you appear on this list or know how to reach someone listed, call Panora Fiber at 641.755.2424. Remember to let us know when you contact information changes so we can reach you in the future. AGNES HART ALLEN & JOANN ACKERMAN ALLEN TORBENSEN ALVA C D MAY BAMBI BATES BERNARD J KENNEY BEVERLY SCHULTZ BILL OCKER BRETT F ADAMS BROOKE STAPES BRUCE & ALICE ANNEAR CARL ROBINSON CARL STILL CAROL PAWLING CAROL ROST CARROLL LEIB CHARITY WEIGEL CHARLIE SCHAFER CRAIG BOOK D L WILES D MICHAEL ELLIOTT DALTON REYNOLDS DAN ZWACK DAVID A BROWN DAVID D BEAUDOIN DEB HOOK DEBBIE POTE DIANA K HARVEY KING DIANE E ECKLOR HATFIELD DONALD D FELGATE DOROTHY WELSCH EDWARD D HEATON ETHEL OATHOUDT FLORENCE NELSON HEIRS GARY MOROW GEORGE ESSY GERALD J SUNTKEN GERALD M MARSO GLENN HENDRICKS GRADEN SCOVILL GREG LANDRY HELEN WOLKEN HENRIETTA ELY HUGH C SHEPARD INNOVATIVE PALLET INC J U KYLE JACK BOYT JACK CAIN JACK MCWILLIAMS JAMES BINKARD JAMES L REPP JAMES M BYBEE JAMIE FERGUSON JANE L SHIPMAN JANELLE HAWLEY JANICE MOELLER JANICE MUNDT JANIE HATFIELD JASON SONGER JAY FOSTER JEAN STOFER JEAN STOFER JEFF CHRISTENSEN JEFF MANLEY JEFFREY DAVID MAU JEFFREY MILLER JENKINS FARM INC JERRY & DONNA HIBBS JIM BARNETT JIM SHATTUCK JOANNA S ADRIAN JOHN C KLINE JOHN TALBOTT JOHN W SEWARD JONATHAN BANCROFT JONATHAN R MCCLUNG JOSEPH URE JUDY M WILLS JULIA WOLFE JULIE NELSON KATHY KOESTER KATHY SMITH KELLY CURRIE KENNETH E MOON KIM M HAWBAKER KIMBERLY M SMITH KK BYARS KRISTI MORRISON LAURA HARVEY LAWRENCE H CRIST LEE E COX LEONARD BURCH LINDA HONOLD LINDA JOAN ANDERSON MANDI EDWARDS MARIAN LESTER MELISSA CAHAIL MERLIN GLADE MICHAEL D GILBERT MICHAEL J HOLLIDAY MINDY J SHACKLEFORD MINDY KRAMER MRS CHARLES HUGHES MRS DARRELL MANLEY MRS RALPH CURLER NAME NAPA AUTO PARTS ATTN WANDA LINDSEY NORMAN R COX PAM STUCKER PATRICIA HUDSON PATRICK ESSY PATTY SMITHSON RANDY MILLER RENE BARRASO RENEA KRUEGER RICHARD DICK RICHARD E MCDONALD RICHARD M PEREZ SR RICHARD MOLINE ROBERT D WILLSHER ROBERT JACKSON ROBERT T VANPATTER ROBERT VOGEL RONALD G GOOD RORY DILLON ROSE MARIE JACKSON RUTH MILLER SAM BRANDT SAMATHA FRIEND SANDRA CEPOI SANDY ARMSTRONG SARANNE D ZEIGLER SERLIN BULICHE SHIRLEY EHRIG SONDRA OCKER STAN REYNEK STEPHEN A THILL STEVE CORRIGAN JR STEVE J HECK THOMAS L KINNEY TINA BAINTER LLOYD TOM BILLER TOMASA GUEVARA J URSULA CHAMBERS VELTA E GOODWIN WYMAN JENSEN ZELLA CRABBS Help Us Find These Cooperative Members

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