PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER You Have New Ways to Pay Your Panora Fiber Bill In June, Panora Fiber began using a new bill pay system. It’s expanded capabilities include: • An improved user experience • A “Pay Now” feature for quick payment without having to register an account • Automatic and scheduled payments • Digital bill statements • Debit, credit, and ACH/eCheck payments accepted • Apple Pay, Google Pay, PayPal, and Venmo digital wallet linking available We now have an IVR (interactive voice response) phone system for quick account balance review and bill payments. We no longer take payments from customers manually, whether over the phone or in our offices, for your security as well as ours. New credit card machines are in both offices if you like to visit and make payments. If you call, we’ll transfer you to our IVR system to pay over the phone. If you have any questions, email billing@panorafiber.com or call our Panora office at 641.755.2424 or our Guthrie Center office at 641.332.2000. The Affordable Connectivity Program (ACP) is a Federal Communications Commission program that helps connect families and households struggling to afford internet service. It provides a discount of up to $30 per month toward broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet if the provider offers ACP-discounted devices. The ACP benefit is non-transferrable and limited to one monthly internet discount and a one-time connected device discount. A household is eligible if one member of the householdmeets at least one of the criteria below: • Has an income that is at or below 200% of the Federal Poverty Guidelines; • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline; • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard) Tribal TANF, or Food Distribution Program on Indian Reservations; • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; • Received a Federal Pell Grant during the current award year; or • Meets the eligibility criteria for a participating broadband provider’s existing lowincome program. If the ACP ends, or when a household is no longer eligible, customers will be subject to the provider’s regular internet rates, terms, and conditions. There are two steps to enroll: 1. Go to AffordableConnectivity.gov to submit an application or print out amail-in application. 2. Contact your preferred participating provider to select a plan and have the discount applied to your bill. Some providers may ask you to complete an alternative application. Additional information about the ACP is available at AffordableConnectivity.gov, or by calling 877-384-2575. You can also call Panora Fiber, as a participating provider, to learn more. Affordable Connectivity Program Helps Households Connect
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