Cornerstone Group © 2024 PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER Important Notice for Customers with Unlisted or Nonpublished Numbers Billing, Name and Address (BNA) Notification The FCC has ruled that under certain circumstances the Billing Name and Address (BNA) of all telephone customers (including unlisted and nonpublished customers) can be released to telecommunications service providers for use other than marketing purposes. The main reason for releasing BNA information is to ensure proper billing for certain types of calls. For instance, calls such as collect, third number or calling card calls may be carried by an interexchange carrier who is not your pre-subscribed interexchange carrier or who does not have a billing contract with our company. Under these circumstances, the carrier does not know who to bill the call to, and therefore, must request the BNA from our company in order to bill the call. We must provide the information to the requesting carrier. BNA can also be released for several other reasons, including verification for pre-subscription and new address purposes, fraud prevention, servicing your account and similar purposes. If you have an unlisted or nonpublished telephone number, you have a choice. If you do not want your BNA released by our company, we need affirmative notification from you within 30 days. You should know that if you provide us with such notification, your ability to make third number or calling card calls or to receive collect calls could be denied. Should you have questions regarding this matter or would like to block your BNA information from being released, please call office. Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, DeafBlind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO) Speech-to-Speech (STS), Spanish and Captioned Telephone. This helps ensure that they are able to connect with family, friends or businesses with ease. How does Relay Iowa work? Dial 711 to connect with Relay Iowa. A Communication Assistant (CA) will ask for the area code and the number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. All call are held strictly confidential. Specialized relay services are also available for individuals who have difficulty speaking and so Spanish-speaking residents. For a full List of Relay Iowa services offered and detailed instructions on how a particular call is processed, go to RelayIowa.com or contact Customer Care. Captioned Telephone Captioned Telephone is ideal for individuals with hearing loss who can speak for themselves. A captioned telephone works like any other telephone would. Yet one essential difference allows users to listen to their phone conversations while reading captions of what’s being said to them. To call a Captioned Telephone user, dial 877.243.2823 (English) or 866.217.3362 (Spanish) How do I apply for specialized equipment? The Iowa Equipment Distribution Program, called Telecommunications Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, DeafBlind, hard of hearing or have difficulty speaking. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to www.teleiowa.com or call 800.606.5099 (V/TTY). For questions or to place a call using Relay Iowa, call 711. Relay Iowa Customer Care: IARelay@HamiltonRelay.com • RelayIowa.com Relay Iowa and Telecommunications Access Iowa (TAI) are both programs of the Iowa Utilities Board. What is Relay Iowa?
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