Cornerstone Group © 2024 Cable Subscriber Privacy Protection Notice Some forms of information personally identifying you are or will be collected in connection with the operation of our cable television system. The information collected may include your name, account number, billing status, mailing address, telephone number, employer, Social Security number, driver’s license number, description of equipment, service records and complaints. Such information may not be collected or disclosed for any purposes without your consent except as described in this statement. This information, including delivery or maintenance of services and equipment, billing, accounts collection, advertising or detection of unauthorized reception of cable communications services, is necessary to render our cable service or other services to you or to conduct a legitimate business activity related to our cable system. In connection with these activities, this information may be disclosed on a day-to-day basis to employees or agents of our company, including, but not limited to, sales or marketing personnel, billing or collection services, auditors, accountants, attorneys, lenders, programmers and regulatory agencies. Your name and address may also be disclosed to the program guide suppliers or other non-cable services so that you may receive programming guides or other services from them. This disclosure will not indicate the extent or type of any use you make of the services we provide or of any transaction you make over the cable system. If you wish us to limit or prohibit this disclosure, you must notify us and complete a Non-Disclosure form at our local office. Information personally identifying you may also be disclosed after notice to you, if required by a court order authorizing such disclosure. Information which personally identifies you shall be maintained in our local office for as long as necessary for the purpose for which it was collected which, in any event, will be no longer than five (5) years after you are no longer a subscriber. You may have access to review and correct this information in our local office at any time during normal business hours. Please contact us in advance if you wish to review your records. If you are aggrieved by an act of a cable operator in violation of these limitations on the collection and disclosure of personally identifiable information, you may bring a civil action for damages in a United States District Court to enforce these limitations. This remedy is in addition to any other lawful remedy available to you. Low-income Iowans May Qualify for Assistance Financial assistance is available to help eligible Iowans afford and maintain basic telephone service or broadband Internet access service. Lifeline participation enables Iowans to stay connected to jobs, family, community resources, and government and emergency services. In 2016, the Federal Communications Commission made many changes to the Lifeline program and added broadband Internet access service to the list of subsidized services. Lifeline provides a monthly bill credit on either one telephone service (home or wireless) or one Internet service (home or mobile) per qualified household. If a customer has multiple services, only one credit may be given. Households may verify eligibility through proof of participation in Medicaid, the Supplemental Nutrition Assistance Program (SNAP or food stamps), Supplemental Security Income Program (SSI), Federal Public Housing Assistance Program, or Veteran’s Pension or Survivor Benefits. Consumers may also qualify if they can provide proof of income below 135 percent of the federal poverty level. To find out more call our office or go to www.checklifeline.org or https://nv.fcc.gov/lifeline. Recertification notices are sent to participants annually and recertification must be completed within 30 days.
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