SPEC I AL ED I T ION 2024 R EGU L ATOR Y NOT I F I CAT I ONS Cornerstone Group © 2024 YOUR QUARTERLY DOSE OF TECHNOLOGY INSPIRATION Connections Panora Office 114 East Main Street, Panora, IA 50216 641.755.2424 Hours: M–F 8:00 a.m. - 5:00 p.m. Guthrie Center Office 403 State Street, Guthrie Center, IA 50115 641.332.2000 Hours: M–F 8:00 a.m. - 5:00 p.m. but closed 12:00 p.m. – 1:00 p.m. for lunch FIBER Fast • Reliable • Local FIBER www.panorafiber.com National Do Not Call Registry The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Register your home or mobile phone numbers for free at www.donotcall.gov or by calling their toll free number 1.888.382.1222 (for TTY call 1.866.290. 4236). After registration, unsolicited calls should diminish in about 30 days. All unwanted calls should cease within 90 days. There are exceptions to the types of calls which can be made to you including: calls on behalf of political organizations, calls made by charities, surveyors and companies with whom you’ve done business or with whom you’ve made inquiry or submitted an application. Important Notice Regarding Your Account Information Panora Fiber knows the importance of personal privacy to our customers. We keep all account information strictly confidential to the fullest extent possible and use industryaccepted technology to safeguard customer data. Recent changes in federal law concerning telecommunications companies regulate the use of account information to selectively market specific products and services to specific customers. What kind of information are we referring to? This information, legally referred to as Customer Proprietary Network Information (CPNI), includes data such as which long distance carrier you have chosen, what calling features you use and which calling plans, if any, you have subscribed. Who uses this information and is it protected? Only Panora Fiber can see or use this information. It is never released to outside companies. You have the right, and we have the duty under federal law, to protect the confidentiality of this type of information. What do I need to do? No action on your part is necessary. If you wish to restrict the use of your CPNI and our ability to tailor service offerings to your individual needs, please contact our office. Your request should be sent within 30 days of receipt of this notice. Restricting CPNI may make you ineligible to receive information from Panora Fiber about new products and services, packaged offerings, and various promotions. How does this affect services I receive? Whatever you decide will not affect the provision of any services to which you subscribe. Your approval or denial for use of CPNI will remain valid until you tell us otherwise. Again, we only use your account information to market other telecommunication products and services we offer, and no action is required on your part unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, quarterly newsletters, and other publications that are sent to all customers at the same time, so you will be kept up to date on what is happening in the company. We look forward to being able to serve your telecommunication needs more efficiently with new products and services based on the information we know about your account.
PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER Battery Backup Disclosure Panora Fiber Telephone Services During Power Outages For many years, telephone service delivered on our copper cable network would allow you to stay connected to emergency voice services during a power outage. However, digital telephone service now delivered to you on our fiber optic network requires backup battery power to continue functioning during an electrical power outage. To avoid a disruption of voice services during an outage— and to maintain the ability to connect to 911 emergency services —Panora Fiber provides and installs a battery backup unit at your home or business when we connect you to our fiber optic network. Backup Power for Panora Fiber Phone Service during Power Outages A backup battery unit, like the one we provided and installed, allows regular corded landline phones to work during a power outage and maintains the ability to connect with 911 emergency services. When a power outage occurs, you should ensure that you have one corded, single-line touchtone phone connected directly to your in-home wiring (wall jack). If you connect a cordless phone, it will not function without a separate battery backup, and not all cordless phones have one. What Your Battery Backup Unit Can—and Can’t—Do for You Panora Fiber’s backup batteries will allow you to continue to use your home voice services during a power outage. Our backup battery unit does not provide power to any services other than voice. Internet, Fiber TV, home security systems, medical monitoring devices and other equipment will not run on our backup battery. Expected Backup Power Duration The battery backup is expected to last up to 8 hours in the event of a power outage depending upon battery age, usage, and environment. These batteries are rechargeable, but they will not last forever and should be replaced every 5-10 years. Panora Fiber will monitor your battery power performance and will replace the batteries according to our scheduled maintenance plan. Purchase and Replacement Options Extended backup batteries (up to 24 hours) are available directly from Panora Fiber. For pricing on extended backup batteries, please contact our office. Statement of Nondiscrimination In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. Digging? Call One Call. Mowing? Be Careful. Burning? Be Careful. Fiber is expensive! Pay attention when digging, mowing or burning. It could cost you big if you don’t—damage can be over $100,000. Call 811 or 800.292.8989 or visit iowaonecall.com. The FCC requires all telephone service providers using advanced wireline technology networks (fiber optics) to offer subscribers the option of purchasing a battery backup solution that provides at least eight hours of standby power during a commercial power outage that enables calls to 911. Panora Fiber goes above and beyond this requirement by including this feature with our voice services at no additional cost. We have exceeded the FCC requirement.
Cornerstone Group © 2024 Cable Subscriber Privacy Protection Notice Some forms of information personally identifying you are or will be collected in connection with the operation of our cable television system. The information collected may include your name, account number, billing status, mailing address, telephone number, employer, Social Security number, driver’s license number, description of equipment, service records and complaints. Such information may not be collected or disclosed for any purposes without your consent except as described in this statement. This information, including delivery or maintenance of services and equipment, billing, accounts collection, advertising or detection of unauthorized reception of cable communications services, is necessary to render our cable service or other services to you or to conduct a legitimate business activity related to our cable system. In connection with these activities, this information may be disclosed on a day-to-day basis to employees or agents of our company, including, but not limited to, sales or marketing personnel, billing or collection services, auditors, accountants, attorneys, lenders, programmers and regulatory agencies. Your name and address may also be disclosed to the program guide suppliers or other non-cable services so that you may receive programming guides or other services from them. This disclosure will not indicate the extent or type of any use you make of the services we provide or of any transaction you make over the cable system. If you wish us to limit or prohibit this disclosure, you must notify us and complete a Non-Disclosure form at our local office. Information personally identifying you may also be disclosed after notice to you, if required by a court order authorizing such disclosure. Information which personally identifies you shall be maintained in our local office for as long as necessary for the purpose for which it was collected which, in any event, will be no longer than five (5) years after you are no longer a subscriber. You may have access to review and correct this information in our local office at any time during normal business hours. Please contact us in advance if you wish to review your records. If you are aggrieved by an act of a cable operator in violation of these limitations on the collection and disclosure of personally identifiable information, you may bring a civil action for damages in a United States District Court to enforce these limitations. This remedy is in addition to any other lawful remedy available to you. Low-income Iowans May Qualify for Assistance Financial assistance is available to help eligible Iowans afford and maintain basic telephone service or broadband Internet access service. Lifeline participation enables Iowans to stay connected to jobs, family, community resources, and government and emergency services. In 2016, the Federal Communications Commission made many changes to the Lifeline program and added broadband Internet access service to the list of subsidized services. Lifeline provides a monthly bill credit on either one telephone service (home or wireless) or one Internet service (home or mobile) per qualified household. If a customer has multiple services, only one credit may be given. Households may verify eligibility through proof of participation in Medicaid, the Supplemental Nutrition Assistance Program (SNAP or food stamps), Supplemental Security Income Program (SSI), Federal Public Housing Assistance Program, or Veteran’s Pension or Survivor Benefits. Consumers may also qualify if they can provide proof of income below 135 percent of the federal poverty level. To find out more call our office or go to www.checklifeline.org or https://nv.fcc.gov/lifeline. Recertification notices are sent to participants annually and recertification must be completed within 30 days.
Cornerstone Group © 2024 PANORA FIBER • WWW.PANORAFIBER.COM • 641 . 755 . 2424 IN PANORA • 641 . 332 . 2000 IN GUTHRIE CENTER Important Notice for Customers with Unlisted or Nonpublished Numbers Billing, Name and Address (BNA) Notification The FCC has ruled that under certain circumstances the Billing Name and Address (BNA) of all telephone customers (including unlisted and nonpublished customers) can be released to telecommunications service providers for use other than marketing purposes. The main reason for releasing BNA information is to ensure proper billing for certain types of calls. For instance, calls such as collect, third number or calling card calls may be carried by an interexchange carrier who is not your pre-subscribed interexchange carrier or who does not have a billing contract with our company. Under these circumstances, the carrier does not know who to bill the call to, and therefore, must request the BNA from our company in order to bill the call. We must provide the information to the requesting carrier. BNA can also be released for several other reasons, including verification for pre-subscription and new address purposes, fraud prevention, servicing your account and similar purposes. If you have an unlisted or nonpublished telephone number, you have a choice. If you do not want your BNA released by our company, we need affirmative notification from you within 30 days. You should know that if you provide us with such notification, your ability to make third number or calling card calls or to receive collect calls could be denied. Should you have questions regarding this matter or would like to block your BNA information from being released, please call office. Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, DeafBlind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO) Speech-to-Speech (STS), Spanish and Captioned Telephone. This helps ensure that they are able to connect with family, friends or businesses with ease. How does Relay Iowa work? Dial 711 to connect with Relay Iowa. A Communication Assistant (CA) will ask for the area code and the number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. All call are held strictly confidential. Specialized relay services are also available for individuals who have difficulty speaking and so Spanish-speaking residents. For a full List of Relay Iowa services offered and detailed instructions on how a particular call is processed, go to RelayIowa.com or contact Customer Care. Captioned Telephone Captioned Telephone is ideal for individuals with hearing loss who can speak for themselves. A captioned telephone works like any other telephone would. Yet one essential difference allows users to listen to their phone conversations while reading captions of what’s being said to them. To call a Captioned Telephone user, dial 877.243.2823 (English) or 866.217.3362 (Spanish) How do I apply for specialized equipment? The Iowa Equipment Distribution Program, called Telecommunications Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, DeafBlind, hard of hearing or have difficulty speaking. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to www.teleiowa.com or call 800.606.5099 (V/TTY). For questions or to place a call using Relay Iowa, call 711. Relay Iowa Customer Care: IARelay@HamiltonRelay.com • RelayIowa.com Relay Iowa and Telecommunications Access Iowa (TAI) are both programs of the Iowa Utilities Board. What is Relay Iowa?
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