Signal Summer 2020 Newsletter

www.alliancecom.net 5 ChangingWork Environments Our retail offices in Brandon, Garretson and Baltic are closed to the general public, and nearly all of our employees are now working from home. You will still have access to our customer service centers through 24/7 phone assistance by dialing 611 from any phone with Alliance service or (605) 582-6311 from your cell phone. During business hours, you also can send a text message to (605) 594-3411 or an email message to email@alliancecom.net. If you have equipment returns, please contact us first for specific instructions. In addition, our technicians will not enter homes or businesses until further notice. Access will be limited to outside areas only, and trouble or service calls might be limited to essential services or emergency services only. We’ll service as much as we can from the outside of homes or busi- nesses. The technician will call you and walk you through the steps you need to follow. In most cases, this remote process is able to resolve troubleshooting issues. Maintaining Communications Services Alliance is an essential service provider, and as such, it’s our responsibility to be prepared. For many years, we’ve invested in the technology to deliver continuous network connectivity to our customers. During normal times, our internet, phone and TV services are a valued part of daily life. During this pandemic, they’ve become something more—a way to stay connected despite physical isolation. We’re working with our network and equipment vendors to ensure proper con- nectivity for all Alliance services. We’ve also planned for possible operational issues that may arise from the displace- ment of workers and stay-at-home customers. So far, our network has successfully handled an unprecedented increase in bandwidth usage, and we’ll do everything we can to avoid service disruptions due to capacity issues. Making the Keep America Connected Pledge Alliance is one of many broadband and telephone service providers to sign the Keep America Connected Pledge, which was promoted by the Federal Communica- tions Commission. Given the COVID-19 pandemic and its impact on American society, Alliance pledges to do the following until May 31, 2020: 1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic. 2. Waive any late fees that any residen- tial or small business customers incur because of their economic circum- stances related to the pandemic We ask for your patience and under- standing as we deal with this crisis. If you have questions, please dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone. Safe and SecureWays to Pay Your Alliance Bill Tomaintain social distancing during the COVID-19 pandemic, you can pay your Alliance bill without leaving home. Choose from these payment options: Pay by Bank Draft (ACH) You can sign up for automatic bank draft by using your checking account’s routing and account numbers. With this option, your monthly bill amount will be deducted from your bank account each month. You never have to worry about missing a payment! Sign up at www.alliancecom.net/payment or complete the form on the back of your next bill. For a limited time, you will receive a $15 credit when you sign up for bank draft. Pay by Phone To pay your bill by phone, dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone. We’ll verify your identity, confirm your monthly bill amount and proceed with payment options. Pay Online Visit estatement.alliancecom.net/eBill/login to pay your bill online. Be sure to have your account number handy. Don’t hesitate to call us if you have questions. Dial 611 from any phone with Alliance service or (605) 582-6311 from your cell phone.