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FALL 2017
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Controlled environment of the Evidence Room
– This space
is held at a negative pressure with its own ventilation system,
protecting those in the office from being exposed to harmful
materials as well as protecting the evidence itself.
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Designated room for video conferencing court appearances
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By using this equipment, it saves significant time, money, and
resources.
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Multiple training and meeting rooms
– Officers from different
agencies and departments can comfortably come together to
share their knowledge and communicate with each other.
To help improve the efficiency and effectiveness of communica-
tion, RTC provides the McKenzie County Law Enforcement
Center with a full-featured phone system, multiple fax lines, an
Ethernet circuit for high-speed internet connections, and two
types of TV services. Shane Hart, CEO/General Manager of
RTC, attended the ribbon-cutting ceremony and says, “RTC is
honored to be the communications provider for this wonderful
new facility. It makes a valuable addition to McKenzie County
in terms of public safety and agency collaboration.”
The phone system was first installed in the McKenzie County
Court House, and when the new McKenzie County Law
Enforcement Center was completed, RTC connected the two
locations together on the same system. This enables the staff
to seamlessly transfer calls from one office or department to
another, unifying call management.
At the Correctional Facility, the phone system helps reduce
the need to move inmates around for visitation and includes
attorney phone lines. In the future, remote visitation may be
available. Ken Rooks, Corrections Administrator, notes, “I also
value the phone system’s All Call function, which can help us
alert staff to security situations. In addition, Auto Transfer of
calls from the business office to our control room enhances our
ability to provide excellent service.”
Gary Schwartzenberger, McKenzie County Sheriff, says, “There
are several big advantages to having the new phone system from
RTC in the McKenzie County Law Enforcement Center. We
can easily transfer calls to any office or group in the entire build-
ing by simply using the four-digit extension. We’re also able to
continue doing transfers with the existing extensions at the
courthouse, despite the move across town. It’s great being on
one system. RTC has made it very user-friendly, fast, and conve-
nient to manage the many calls coming in daily to multiple law
enforcement agencies, all under one roof.”
Schwartzenberger also values the customer service provided by
RTC. He adds, “I really appreciate the friendliness and respon-
siveness of the RTC staff. They’re readily available to deal with
any issues or concerns that come up and have been professional,
helpful, and knowledgeable. RTC has trained the staff on the
new phone system when needed, and they’ve come into the
building so many times to assist us. We can’t thank them enough
for everything they’ve done and continue to do for us here at the
McKenzie County Law Enforcement Center. RTC has contrib-
uted greatly to the successful completion of the new facility and
helped the agencies here continue to serve and protect during the
transition process.”
RTC has made it very user-friendly,
fast, and convenient to manage the
many calls coming in daily to multiple law
enforcement agencies, all under one roof.
— GARY SCHWARTZENBERGER, MCKENZIE COUNTY SHERIFF