9 / 16
HOLIDAY 2017
9
Pratt adds, “The TV service was installed mostly for our customers
to enjoy. Our TV is in the dining area of the C-Store, and it gives
our customers something to do while waiting for their oil to be
changed or simply visiting with friends.”
According to Pratt, the customer service RTC gives to the Plaza
C-Store is excellent. “There have been a couple of times that
RTC has saved the day. On one occasion, the internet service at
the pumps wasn’t working, and RTC came out quickly to reboot
our main router. Most recently, we were having issues with the
shop’s PaySafe firewall from EchoSat. RTC’s technicians deter-
mined the problem was not with the internet service but with the
PaySafe box. RTC did everything they could to help us, includ-
ing speaking to EchoSat. I greatly appreciate how quickly RTC
responded and how extensively they worked to try and find an
alternate solution, even on a Friday afternoon. I can count on
RTC to always be professional and courteous and respond to
our calls in a timely manner.”
Makoti C-Store
The Makoti C-Store was the first to be opened by Farmers Union
Oil Company of Plaza and has served the area for 22 years at 33800
Highway 23. It sells the typical convenience store items to keep cus-
tomers “fueled” including Hot Stuff foods, beverages, and snacks
as well as gas, diesel, oil, and lubricants for its customers’ vehicles.
The 2,800-square-foot store is open daily from 6 a.m. to 10 p.m.
daily. There are 10 employees, including C-Store Manager Coreen
Noack, who has worked there for four years. Like the Plaza C-Store,
the Makoti C-Store also uses RTC’s 100Mbps x 100Mbps Internet
service and has multiple phone lines. The Makoti C-Store, however,
is brand new to having fiber services. It was connected to RTC’s
fiber network in June 2017.
Noack says, “Fiber has made a tremendous difference. Before
we had fiber, our internet service would sometimes stall and
our phone lines were fuzzy and full of static. Now, the Makoti
C-Store is enjoying blazing fast and reliable internet plus phone
service with amazing clarity. Our RTC services work very well.”
Customers expect fast service, and that’s what they get at the Makoti
C-Store. “Since the job of a convenience store is to get customers in
and out quickly, it’s especially crucial for our business to have excel-
lent internet service. We use the internet for our cash register and to
process credit card transactions. It takes the convenience out of a
convenience store when your customers have to wait for a purchase
to go through, so we’re thrilled to now have RTC’s fiber Internet,”
explains Noack.
What does Noack appreciate most about RTC? She replies, “I
appreciate the fact that RTC is a local business. When you call
RTC, you always get an actual person and not an automated
voice system. RTC will troubleshoot minor issues over the
phone with us to get us back up and running. If there’s a more
complicated issue, they’ll come out to the store promptly to fix
it. RTC is right here. I love that. With other companies, I some-
times have to wait over an hour on the phone to get help.”
RTC is not only the communications provider for the Makoti
C-Store; RTC employees are also good customers. Noack says,
“We see them often. They get gas and lunch here all the time.”
“I appreciate the fact that RTC is a
local business. When you call RTC,
you always get an actual person and not
an automated voice system.”
— COREEN NOACK, MAKOTI C-STORE MANAGER
Coreen Noack, Makoti C-Store Manager